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manageengine

Introducing usage-based billing in MSP Central!

Jul 28, 2026 By Sambit Sekhar In ManageEngine
Billing has always been one of the parts of running an MSP that doesn't scale on its own. More endpoints, more tickets, and more monitors under management all mean more usage to track—and for most MSPs, that usage still gets tallied by hand before an invoice can go out. Not anymore. We're rolling out the MSP Central billing module, powered by our integration with Zoho Billing—and it's live with usage-based billing from day one.
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The case against the internet's most optimistic button

Jul 21, 2026 By Nandana Ann Mathew In ManageEngine
The save for later button has quietly developed a bad reputation. It is associated with every overflowing bookmarks folder, every article we'll "definitely read this weekend", and every YouTube playlist titled Watch Later that's slowly turning into a historical archive. Somehow, the blame always lands on the same little button. It's become the internet's favorite accomplice for procrastination. I'd like to offer a defense.
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5 ways agentic AI in ITOps will close the gap between alerts and action

Jul 20, 2026 By Ajay In ManageEngine
Agentic AI in ITOps has emerged as a practical way to go beyond just detecting incidents. Modern IT teams have invested heavily in observability, yet the gap between detecting an issue and resolving it continues to widen. Three major challenges are driving this shift: This is where agentic AI makes a difference.
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Five worthy reads: Brains or bots-are we forgetting how to think?

Jul 17, 2026 By Dharani Senthilkumar In ManageEngine
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we are exploring how prolonged dependence on AI could influence human beings' neural pathways, cognitive habits, and the behavioral changes that follows. As children, many of us would have watched the juggler at a circus in amazement. One ball became two, then three, and several more since it was a cumulative act.
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Top Tips: Stay creative in the age of AI

Jul 16, 2026 By Priyanka Gs In ManageEngine
Top Tips is a weekly column where we examine the trends transforming the workplace. This week, we're exploring the relationship between AI and creativity, why convenience shouldn't come at the cost of original thinking, and practical ways to keep your creative edge sharp. Have you ever heard of the prefrontal cortex? It's one of the most fascinating parts of the human brain.
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How to set up solutions management for your team and clients | ManageEngine MSP central tutorial

Jul 12, 2026 By ManageEngine In ManageEngine
IT problems repeat themselves. Every time a technician solves the same issue from scratch, your MSP loses time—and your clients wait longer than they should. In this tutorial, we walk through Solutions Management in MSP Central: how to document fixes, use Zia AI to generate solution articles, set review dates, and publish content directly to the Self-Service Portal—so both your technicians and your clients can resolve issues faster, without starting from zero every time.
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Top tips: How to be an essentialist at work

Jul 9, 2026 By Alsherin In ManageEngine
Top tips is a weekly column where we highlight what’s trending in the tech world and share ways to stay ahead. This week, let's look at a few ways you can become an essentialist at work. It's easy to fill up our calendar with tasks that may not be impactful, but we end up feeling falsely accomplished. This happens to us more often than we realize, and the antidote to this is to be an essentialist.
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The invisible visitor: Why the internet is no longer just for humans

Jul 7, 2026 By Harsitha P In ManageEngine
"Every website was once designed for people. That assumption is beginning to change." For nearly three decades, the internet has worked in a predictable way. Whenever we wanted to know something, we searched for it, clicked through a few websites, compared information, and made a decision. Whether it was buying a new phone, planning a vacation, or researching software for work, businesses knew exactly how people behaved online.
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Why prompt injection gets worse with AI agents?

Jul 7, 2026 By ManageEngine In ManageEngine
When AI could only answer questions, a bad prompt just meant a bad answer. But now AI agents read your documents, browse websites, and actually do things on your behalf. So when someone sneaks a malicious instruction into a file or a webpage, the agent doesn't just say something wrong. It does something wrong!
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