Operations | Monitoring | ITSM | DevOps | Cloud

Why AI agents need a job description | The future of agentic AI in IT

An AI agent is only as useful as the job you can safely hand it. In this Zero Ticket Minute, Ian Coppock, Resolve Customer & Partner Marketing Manager, breaks down why enterprise AI is moving toward purpose-built agents with defined roles, scoped permissions, and real guardrails. That is the foundation for autonomous IT operations and Zero Ticket IT. Subscribe for weekly insights on AI, IT automation, and where enterprise operations are heading.

How to Build Enterprise AI Agents with Natural Language | Agent Lab Demo, Guardrails & AI Skills

Most enterprise AI agents take weeks to build. This one takes minutes. Watch how Agent Lab creates purpose-built agents with natural language, adds reusable skills, and sets guardrails before anything ships. From idea to production-ready in a single sitting.

A Trader's Guide to Choosing the Right VPS for Automated Trading Strategies

If you have ever run an automated trading strategy on your home computer, you probably know the frustration of a sudden power cut or a slow internet connection ruining a perfectly good trade setup. This is one of the biggest reasons traders look into a VPS for trading. A virtual private server keeps your trading software running around the clock, without depending on your laptop staying on or your home Wi-Fi staying stable.

How to Evaluate an Agentic Process Automation Platform in 2026

Agentic AI has moved quickly from experimentation to enterprise planning. IT leaders are no longer asking whether AI agents can summarize tickets; they’re asking a more important question: Can agentic AI actually complete work consistently and measurably? That is where agentic process automation becomes critical.

Driving Value from Puppet Metrics: Puppet Observability Data Connector

The Puppet Observability Data Connector is a premium Forge module included with Puppet Enterprise Advanced (PEA). This module provides a deeper dive into your Puppet agent reports. Visualizing these metrics gives you a great way to identify what is healthy and unhealthy in your environment.

Grafana & PagerDuty: Automate incident management with ServiceDesk Plus Cloud

������ �������� ������������ ���� ��������! This month, we're bringing you two new ManageEngine Marketplace extensions for ServiceDesk Plus Cloud that help bridge the gap between your monitoring tools and your service desk. With the Grafana extension, alerts automatically create and resolve tickets in ServiceDesk Plus Cloud—eliminating manual ticket creation and ensuring incidents are tracked the moment they're detected.

Intelligent Packaging Operations: Quality Control and Production Line Monitoring

A lipstick tube looks simple. But making millions of them with consistent color, fit, and feel is hard. The packaging industry runs on tight tolerances. A cap that is 0.1mm too loose will fail a brand's quality check. A bottle with a scratch gets thrown out. Packaging for cosmetics, personal care, and household products faces the same operational challenges. High volume. Strict quality. Short lead times. Here is how modern technology helps solve these problems.

Precision Electronics Manufacturing - Soldering, Connectivity and Quality Assurance

An audio console has thousands of solder joints. Every joint must conduct electricity reliably for years. A single cold joint causes intermittent failure. A connector with poor shielding introduces noise into the signal. Electronics manufacturing depends on two things: good soldering and good connectors. One creates the electrical connections. One provides the physical interfaces. Both demand precision and consistent quality.