Managing resources efficiently in cloud-based environments like AWS is crucial for scalability, security, and cost-effectiveness. Automation is key to eliminating manual intervention in routine tasks, while orchestration ensures that these automated tasks are executed in a structured, coordinated manner. In AWS, leveraging well-designed automation enhances orchestration, enabling organizations to optimize performance, resource utilization, and security while maintaining operational agility.

When people hear the phrase “process automation in IT,” they first think of the purely technological benefits. These include automated incident resolution, meaningfully improved process orchestration, reduced ticket volumes, and more. The factor that should be just as top-of-mind, though, is something that’s vital to both your automation program’s longevity and your organization’s overall success: automation ROI.

The Digital Operational Resilience Act (DORA) has already begun to reshape the financial landscape in the European Union and beyond. As of January 2025, EU financial entities and Information and Communication Technology (ICT) third-party providers must demonstrate robust operational resilience against ICT disruptions.

Today, I’m excited to share that Perforce Puppet has launched the first build of Puppet Core! Here’s why the inaugural release of this new product marks a huge step forward for Open Source Puppet users.

In today’s fast-paced digital landscape, networks are more complex than ever. With the expansion of multi-cloud environments, 5G rollouts, IoT adoption, and ever-evolving security threats, IT teams are under immense pressure to keep networks running smoothly while ensuring compliance and minimizing downtime. This is where Network Configuration and Change Management (NCCM) comes in to play.

The phrase “demo express” is no accident or exaggeration, because when it comes to IT process automation, it’s all aboard. Organizations across every vertical contend with a wide variety of IT challenges, such as: costly downtime, large ticket volumes, or a disjointed digital environment made up of many different apps and devices. The challenge is immense, and so too is the business success potential for teams that can harness process automation.

Incidents happen. Whether it’s a service outage, degraded performance, or an unexpected spike in errors, things will go wrong. The question isn’t if incidents will occur—it’s how quickly and effectively you can respond when they do. For years, incident response has been a mostly manual process: someone gets paged, scrambles to investigate, loops in the right people, and after some firefighting, hopefully resolves the issue before too many customers notice.