Operations | Monitoring | ITSM | DevOps | Cloud

Autonomous operations has been the goal for years. But most “automation” never got us there—it just helped teams keep up. Now that’s changing. Agentic AI introduces a fundamentally different model:– Purpose-built agents, not static workflows– Real-time decisioning, not predefined rules– Collaboration across agents, not isolated tasks Instead of automating steps, agentic AI enables systems to **reason, adapt, and act**—at a speed and scale humans simply can’t match. That’s what turns autonomous operations from a long-standing ambition into something actually achievable.

In this episode of Agents of IT, Ari Stowe sits down with Geoff McQueen, four-time founder and CEO of Ascendius, to unpack what it takes to navigate AI-driven disruption. Geoff shares a clear framework for where automation is headed, from individual AI use to agent-driven workflows to AI embedded across the business. Most organizations are still early. The real opportunity is in making AI work at the business level.