|
By PagerDuty
In this blog post, Paul Thrasher, Senior Director of Infrastructure and Platform at PagerDuty, provides her takes on the challenges and opportunities facing tech leaders today. From managing complexity to driving operational resilience, Thrasher shares expert insights on how executives can get ahead of disruptions.
|
By Joseph Mandros
Kubernetes popularity continues to grow, with over 60% of organizations maintaining multiple Kubernetes across diverse environments and teams in some capacity. However, as clusters multiply, so do operational challenges: from monitoring hundreds of microservices to responding to and escalating incidents across distributed systems.
|
By Devin Sickler
The higher education industry is experiencing significant transformation. Colleges and universities have embedded digital tools across their academic environments to provide exceptional experiences for students, faculty, and staff. As technology becomes more integral to education, maintaining efficient, secure IT operations while ensuring 24/7 availability presents new challenges for institutions to manage.
|
By Joseph Mandros
At PagerDuty, we’re committed to delivering powerful updates that help you respond faster, work smarter, and deliver seamless customer experiences. As a fast follow to our recent launch, this quarter’s wrap-up blog highlights our latest product innovations and upcoming features—all designed to enhance your operational resilience and drive meaningful business outcomes by reducing risk and strengthening your ability to adapt and respond effectively.
|
By PagerDuty
Strategic enhancements built on PagerDuty's strong AI heritage expand the PagerDuty Operations Cloud, empowering organizations by protecting them from revenue loss and improving customer trust.
|
By Jeffrey Hausman
On July 19th, a widespread technical failure crippled operations across industries, resulting in lost revenue, wasted operating costs, and damaged customer trust. For businesses that had built trust by providing reliable and resilient services, this had both an immediate and a lasting impact.
|
By Madeline Zemer
Global outages and disruptions have become an inevitable reality for the modern enterprise. As digital dependencies deepen, organizations must effectively manage disruptions or risk damage to their customer experience, brand reputation, and bottom line. Today, we’re thrilled to unveil the latest innovations for the PagerDuty Operations Cloud.
Total Economic Impact Study Reveals a 249% Return on Investment Using the PagerDuty Operations Cloud
|
By PagerDuty
PagerDuty customers report improvements in operational efficiency and reduced downtime.
|
By Dan Anderson
A Forrester Consulting Total Economic Impact study, commissioned by PagerDuty, reveals that the PagerDuty Operations Cloud delivered a 249% return on investment (ROI) and a net present value of $4.01 million over three years.* The study shows that after adopting the PagerDuty Operations Cloud, organizations reported improved operational efficiency, better incident management, and significant cost savings.
|
By PagerDuty
PagerDuty, Inc. announces the appointments of Pritesh Parekh as Chief Information Security Officer (CISO) and Rukmini Reddy as Senior Vice President of Engineering. With these appointments, the company expands its senior leadership as it continues its commitment to innovating as the most trusted and resilient digital operations management platform for the enterprise.
|
By PagerDuty
Join PagerDuty’s Solutions Consultants Bobby Zimmerman and Justyn Roberts to discover how combining technical automation with human-driven processes can reduce manual interventions, streamline repetitive tasks, and increase operational efficiency. Level up your digital operations expertise with PagerDuty Demo Roundups — a series of live, interactive webinars where you can deepen your knowledge in the Operations Cloud and see how PagerDuty can work for you. Each 1-hour session presents a hands-on demo that showcases PagerDuty’s capabilities in real-time followed by Q&A.
|
By PagerDuty
Product Managers Jake and Forrest join us for a spooky stream to talk about the Runbook Automation and Rundeck release v5.7. Project Runner Management is now generally available.
|
By PagerDuty
Join us for an informal 1-hour virtual gathering where the open-source Rundeck by PagerDuty community comes together to share knowledge and insights. Whether you're new to Rundeck or looking to elevate your automation game, this meetup is packed with valuable takeaways for everyone!
|
By PagerDuty
In a world where technology disruptions are no longer a question of “if” but “when,” digital resilience has become essential to business continuity and customer trust. Join us for an insightful webinar featuring Charlie Betz, VP, Research Director at Forrester Research and PagerDuty’s own Tim Chinchen, Sr. Director, Global Solutions Consulting, as they explore strategies to fortify your operational readiness.
|
By PagerDuty
Are your teams grappling with tool sprawl, fragmented incident management processes, and rising operational complexity? Join us for an in-depth demo of PagerDuty Operations Cloud, where we'll show you how to overcome these challenges through Scaled Service Ownership. Level up your digital operations expertise with PagerDuty Demo Roundups — a series of live, interactive webinars where you can deepen your knowledge in the Operations Cloud and see how PagerDuty can work for you.
|
By PagerDuty
Solutions Consultants Nick Gallegos and Gurinder Singh show how the PagerDuty Operations Cloud addresses key challenges through Operations Center Modernization. Discover how it unifies your IT operations stack across Security, Network, and DevOps centers, automates remediation, and eliminates the need for a dedicated NOC by serving as a virtual operations center for distributed teams.
|
By PagerDuty
Build resilient operations to future-proof your business with PagerDuty. Watch this demo to see how the latest innovations for the PagerDuty Operations Cloud come together to help a team tackle a major incident that took down a revenue generating service. You’ll see how the PagerDuty Operations Console provides visibility and control to respond and recover faster and how PagerDuty Advance, integrated GenAI capabilities, provide support at every step of the incident lifecycle. PagerDuty empowers customers to use AI and automation to improve efficiency, mitigate risk, and protect customer experience.
|
By PagerDuty
Solution consultants Asif Ahmad and Justyn Roberts show how PagerDuty's management and orchestration for the enterprise helps organizations connect and automate work across teams, systems, and environments. Level up your digital operations expertise with PagerDuty Demo Roundups — a series of live, interactive webinars where you can deepen your knowledge in the Operations Cloud and see how PagerDuty can work for you.
|
By PagerDuty
The Runbook Automation and Rundeck product team are back with release v5.6, featuring some security updates and fixes, plus lots of contributions from Rundeck’s amazing open source community. Plus, Forrest takes us through some of the projects that community members can contribute to themselves, including the documentation and plugins.
|
By PagerDuty
Guest Chris Duke, DevSecOps Coach at BT, explores why PagerDuty is the perfect ally for turning his organization outage-ready and shares some of their Incident Management best practices in an "Ask me Anything" session with Solutions Consultant Tesh Ruparell. Solutions Consultant Nick Castle shows how PagerDuty's Enterprise Incident Management, combined with AIOps and Automation capabilities, ensures fast incident resolution by automatically dispatching the right teams for quick fixes at scale, creating a proactive approach that helps maintain SLAs, drive innovation, and protect revenue.
|
By PagerDuty
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.
|
By PagerDuty
Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.
|
By PagerDuty
This study reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders to help answer this question: When does on-call pain lead to employee attrition and how can it be avoided?
|
By PagerDuty
In this e-book, we introduce a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
|
By PagerDuty
When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue. Once alert fatigue sets in, it impacts the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.
|
By PagerDuty
Organizations today require disruption in security management, which means not only modernizing security tools and best practices, but also involving more stakeholders in security ops, streamlining communication about security incidents, and coordinating responses efficiently and rapidly. It means embracing SecOps, a new approach to security management.
|
By PagerDuty
DevOps best practices can benefit all types of organizations, across all industries. Nearly half of enterprises have already begun adopting DevOps, and most of the remainder have plans to do so. If your org doesn't make the shift to DevOps, it risks being disrupted by others that achieve greater agility, automation, and communication.
|
By PagerDuty
In order to continue pleasing your customers in today's rapidly changing digital landscape, you need to adapt your customer support operations to meet this new set of expectations. Instant responses, zero service disruptions, and multiple channels of engagement are the new normal for customer relations. Companies that fail to live up to these ideals risk losing customers and falling behind.
|
By PagerDuty
How critical is incident resolution at your company? When the estimated cost of downtime is $7,900 a minute, how do you ensure you're setting yourself up for success with the right incident management solution?
|
By PagerDuty
From POS systems to QR systems, building management, mobile devices, IoT, and more, retailers must deliver a seamless omnichannel experience to stay ahead of the competition. But are you equipped to provide reliable digital services while continuing to deliver innovation?
- November 2024 (6)
- October 2024 (11)
- September 2024 (8)
- August 2024 (7)
- July 2024 (12)
- June 2024 (5)
- May 2024 (15)
- April 2024 (7)
- March 2024 (12)
- February 2024 (8)
- January 2024 (13)
- December 2023 (6)
- November 2023 (17)
- October 2023 (23)
- September 2023 (16)
- August 2023 (22)
- July 2023 (16)
- June 2023 (19)
- May 2023 (10)
- April 2023 (13)
- March 2023 (4)
- February 2023 (13)
- January 2023 (11)
- December 2022 (10)
- November 2022 (13)
- October 2022 (11)
- September 2022 (12)
- August 2022 (15)
- July 2022 (10)
- June 2022 (12)
- May 2022 (5)
- April 2022 (7)
- March 2022 (7)
- February 2022 (8)
- January 2022 (19)
- December 2021 (9)
- November 2021 (16)
- October 2021 (27)
- September 2021 (11)
- August 2021 (16)
- July 2021 (25)
- June 2021 (17)
- May 2021 (10)
- April 2021 (9)
- March 2021 (18)
- February 2021 (9)
- January 2021 (6)
- December 2020 (9)
- November 2020 (9)
- October 2020 (9)
- September 2020 (12)
- August 2020 (6)
- July 2020 (9)
- June 2020 (15)
- May 2020 (8)
- April 2020 (6)
- March 2020 (9)
- February 2020 (5)
- January 2020 (5)
- December 2019 (2)
- November 2019 (9)
- October 2019 (11)
- September 2019 (11)
- August 2019 (8)
- July 2019 (10)
- June 2019 (11)
- May 2019 (13)
- April 2019 (13)
- March 2019 (14)
- February 2019 (9)
- January 2019 (6)
- December 2018 (9)
- November 2018 (13)
- October 2018 (15)
- September 2018 (15)
- August 2018 (6)
- July 2018 (2)
- June 2018 (11)
- May 2018 (6)
- April 2018 (14)
- March 2018 (1)
- February 2018 (2)
- January 2018 (1)
Enterprise-grade incident management that helps you orchestrate the ideal response to create better customer, employee, and business value.
Visualize every dimension of the customer experience with contextual insights and interactive applications, and optimize response orchestration and continuous development and delivery:
- Event Intelligence: Understand the health and common context of disruptions across your entire infrastructure with actionable, time-series visualizations of correlated events.
- Modern Incident Response: All teams get the same visibility for technical and business response orchestration, enabling better collaboration and rapid resolution.
- Continuous Learning: Discover patterns in performance during build and in production for continuous delivery. View postmortem reports to analyze system efficiency and employee agility.