Downtime has big consequences for retailers. Every second of downtime directly translates to lost revenue, and in a world where 53 percent of people abandon a mobile site that takes more than three seconds to load, it’s vital for retailers to be operationally prepared. A best practice incident resolution process is key to identify problems before they snowball, resolve them quickly, and continuously learn and improve.

From POS systems to QR systems, building management, mobile devices, IoT, and more, retailers must deliver a seamless omnichannel experience to stay ahead of the competition. But are you equipped to provide reliable digital services while continuing to deliver innovation?

In this ebook, learn:

• The total cost of downtime—and it’s more than just monetary
• Lessons from Black Friday
• How incident management helps retailers survive peak workloads
• How to overcome common retail challenges by following incident response best practices