One of the most frequent questions I receive from customers is, “What are the best practices to represent my services in PagerDuty?” This question is not easy to answer, but there is a general consensus that the representation needs to be both accurate and visually appealing. This idea got me thinking about our many customers in the beauty and fashion industry.

Event-driven automation is a powerful approach to managing enterprise IT environments, allowing systems to automatically react to enterprise events (Observability / Monitoring / Security / Social / Machine) and reducing or removing the need for manual intervention. This post discusses 11 common automation tasks that are ideal for enterprise DevOps teams looking to enhance operational efficiency, reduce downtime, and ensure business continuity. Struggling with ideas for where to start?

By Debbie O’Brien, Chief Communications Officer and Vice President of Global Social Impact at PagerDuty In today’s digitally-connected world, IT outages can be inconvenient at best and extremely challenging at worst.

At AWS re:Invent 2024, PagerDuty is strengthening its long-standing partnership with Amazon Web Services (AWS). Together, we’re launching new AI and automation tools to enhance operational efficiency and help teams deliver superior customer experiences. With a plugin for Amazon Q, and integrations with Amazon Bedrock and Amazon Bedrock Guardrails, PagerDuty Advance is redefining what it means to respond to incidents faster and smarter.

In this blog post, Paul Thrasher, Senior Director of Infrastructure and Platform at PagerDuty, provides her takes on the challenges and opportunities facing tech leaders today. From managing complexity to driving operational resilience, Thrasher shares expert insights on how executives can get ahead of disruptions.

Kubernetes popularity continues to grow, with over 60% of organizations maintaining multiple Kubernetes across diverse environments and teams in some capacity. However, as clusters multiply, so do operational challenges: from monitoring hundreds of microservices to responding to and escalating incidents across distributed systems.

The higher education industry is experiencing significant transformation. Colleges and universities have embedded digital tools across their academic environments to provide exceptional experiences for students, faculty, and staff. As technology becomes more integral to education, maintaining efficient, secure IT operations while ensuring 24/7 availability presents new challenges for institutions to manage.

At PagerDuty, we’re committed to delivering powerful updates that help you respond faster, work smarter, and deliver seamless customer experiences. As a fast follow to our recent launch, this quarter’s wrap-up blog highlights our latest product innovations and upcoming features—all designed to enhance your operational resilience and drive meaningful business outcomes by reducing risk and strengthening your ability to adapt and respond effectively.

On July 19th, a widespread technical failure crippled operations across industries, resulting in lost revenue, wasted operating costs, and damaged customer trust. For businesses that had built trust by providing reliable and resilient services, this had both an immediate and a lasting impact.