We’re excited to announce a new set of updates and enhancements to the PagerDuty platform! These updates are designed to empower DevOps, development, and customer service teams—as well as executives and stakeholders across the organization—and equip them with the tools they need to address business-critical work and get ahead of incidents.

As the adoption of cloud computing continues to encourage innovation across industries, high-performing and resilient systems have become a necessity in order to keep pace with the competition and meet internal/external SLAs (service level agreements). In terms of customer expectations, a minute of downtime can mean thousands of dollars in lost opportunity and a soiled customer relationship. So what exactly is downtime?

Financial services institutions have been facing pressure to modernize their operations for years. But legacy architecture and processes—along with compliance regulations—have made rapid innovation difficult to achieve. Adding to this pressure are new, digital-first competitors who accelerate the need for financial services to deliver better digital customer experiences both more consistently and at scale.

It’s easy to assume that DevOps only works for start-ups that build their culture from scratch, or for tech giants with cloud-native roots. But in reality, DevOps best practices can benefit everyone—from agile new businesses to decades-old enterprises. As a result, DevOps adoption is on the rise, with 74% of enterprises adopting DevOps in some form.

Unplanned work is rising, with consequences ranging from unhappy customers and lost revenue, to employee churn and burnout. So what is the true business cost of wasted time? In this blog, we will explore how one employee’s wasted time can impact the whole company—from operations, to development and beyond.

We are delighted to announce a new Status Dashboard for the Zendesk Customer Service integration. The dashboard enables customer service agents to have real-time visibility into major incidents that are impacting their customers within the Zendesk tool suite, so they can proactively update customers when an incident occurs.