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The latest News and Information on IT Service Management, Service Desk and related technologies.

ServiceNow Runs Your IT. PagerDuty Makes Sure It Never Stops.

Jul 3, 2026 By Laura Chu In PagerDuty

For most enterprises, ServiceNow has become the backbone of IT operations, the platform where workflows are governed, compliance is maintained, and every incident, change, and request is tracked from start to finish. If you’re running ServiceNow, you’ve made a serious investment in how your IT operates. PagerDuty is built to make that investment work even harder.

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How to Measure AI ROI in IT Service Management

Jul 3, 2026 By Natalí Valle In InvGate

A service desk manager launches a virtual agent in January. By March, chat conversations are climbing, ticket volume hasn't changed much, and the monthly report doesn't explain whether the investment is delivering value. AI rarely produces a single number that proves its return. The gains accumulate across thousands of support interactions, making measurement just as important as deployment.

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9 Best Azure Monitoring Tools Compared for 2026

Jul 2, 2026 By Ramya Shah In Motadata

When an Azure service slows down or stops responding, you often hear about it from a user before your monitoring says a word. It only gets harder as you scale: Azure now runs about a fifth of the world's cloud workloads (Statista, 2026), and every new service is one more place a failure can hide. By the end, you will have a shortlist for your stack. You will also know which tools to skip, without sitting through nine sales demos to find out.

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What is DPDPA Compliance? A Complete Guide

Jul 2, 2026 By Ramya Shah In Motadata

If your organisation handles the personal data of people in India, the DPDPA applies to you and compliance is a legal requirement. The Digital Personal Data Protection Act, 2023 is now backed by the DPDP Rules 2025, and the Data Protection Board of India can impose fines of up to ₹250 crore for a single contravention. The obligation your IT and security teams own most directly is security safeguards under Section 8, and it is one of the first things a regulator looks at after a breach.

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Migrate Apps from VPN to Zero Trust with Ivanti NSA

Jul 2, 2026 By Ivanti In Ivanti

Discover how Ivanti Neurons for Secure Access (NSA) enables IT teams to seamlessly migrate applications from legacy VPN to a Zero Trust architecture — with granular policy controls, real-time visibility, and one-click deployment.

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Ivanti Facilities Management: Smarter Workplaces

Jul 2, 2026 By Ivanti In Ivanti

Ivanti Facilities Management gives your team complete visibility and control — from work orders and room reservations to maintenance scheduling and service requests — all from one unified platform. Explore the solution and see how we help you drive business continuity: Managing hybrid workspaces and compliance doesn't have to be a balancing act. With Ivanti Facilities Management, facilities teams gain a clear, unified view of operations, track every request in real time, and empower their workforce through an intelligent self-service portal.

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ITSM Maturity Playbook Live, Episode 2 | The CMDB is Your Map

Jul 2, 2026 By solarwindsinc In SolarWinds

Join this 5-part series designed to help IT teams move from reactive, fragmented processes to a more structured, connected way of working. Each session focuses on a core area, from incident resolution and CMDB visibility to employee experience, service catalog design, and change governance, giving you practical frameworks you can apply right away. You’ll walk away with: Faster, more consistent incident resolution.

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Build or Buy an AI IT Agent? Five Things Every CIO Should Consider Before Making the Decision

Jul 2, 2026 By Chanté Frazer Content Marketing Manager In Nexthink

If you've discussed AI with your leadership team recently, chances are someone has asked the question.

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The Future of Digital Experience in Companies: What Changes with DEX, AI, and the Employee at the Center

Jul 1, 2026 By Almaden AI In Almaden AI

For decades, companies measured IT efficiency through technical indicators: servers up, systems online, equipment working. But does that actually mean a good experience for the people doing the work?

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ServiceNow Pricing Explained for 2026: Plans, Tiers, and Hidden Costs

Jul 1, 2026 By Ramya Shah In Motadata

ServiceNow is a powerful, highly customizable platform built for the complex operations of mid-sized and large enterprises. Its strength is flexibility, with modules spanning IT service management (ITSM), IT operations management (ITOM), HR service delivery, customer service management, and security operations. That modular structure is also why ServiceNow pricing is not sold as a standard price list.

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