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The latest News and Information on IT Service Management, Service Desk and related technologies.

almaden ai

From Dashboards to Conversational AI: The Evolution of UI in IT Products

Apr 2, 2026 By Almaden AI In Almaden AI
The way IT teams interact with technology has changed dramatically over the years. From early text-based interfaces to today’s dashboards and now conversational AI, each stage has reshaped how we monitor, diagnose, and understand complex IT environments. But while dashboards gave us visibility, they often led to more questions than answers. In this post, we briefly explore the evolution of UI in IT products and how conversational AI is bridging the gap between data and understanding.
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ivanti

How AI-Driven Automation Solves Patch Management Silos

Apr 2, 2026 By Aruna Kureti In Ivanti
"We see 10,000 critical vulnerabilities!" "We patched everything last week!" This conversation happens in enterprise IT departments every single day. Security teams present dashboards filled with red alerts. IT teams show deployment reports at 98% success. Both teams are looking at real data. Both are absolutely correct. And both are totally blind to what's actually happening across the endpoint environment. This isn't a people problem — your teams aren't incompetent.
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Reality Bytes Is BACK: ft. Marc Petter on the Future of IT Jobs

Apr 1, 2026 By Nexthink In Nexthink
Reality Bytes is back—and this time, we’re diving straight into the future of IT jobs. Tom, Oriana, and Dina are joined by Marc Petter (Senior Product Manager, Nexthink) to explore how AI is reshaping roles, workflows, and career paths. From automating repetitive tasks to the rise of AI agents handling entire processes, the conversation tackles what’s changing, what still requires a human touch, and how IT professionals can stay ahead. They unpack the difference between what can vs. should be automated, and what the new IT career ladder might look like in an AI-driven world.
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Network Topology Explained: Types, Diagrams & Best Practices

Mar 31, 2026 By Infraon In Infraon
Network topology determines how devices connect and communicate in your infrastructure. Learn the types, when to use each, and how to optimize for performance and reliability. What's covered: Network topology types: star, mesh, hybrid, ring, bus Comparison table with pros, cons, and use cases How to choose the right topology for your enterprise Common challenges and solutions Best network topology tools in 2026.
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InvGate

InvGate Asset Management's Smart Tags: A Guide to Customizing Your ITAM Automations

Mar 30, 2026 By Ignacio Graglia In InvGate
Keeping an IT inventory organized is harder than it sounds. As environments grow, assets quickly multiply across locations, owners, statuses, and lifecycles. Manually grouping devices becomes time-consuming and error-prone, often leading to outdated inventories and teams spending valuable time building lists instead of taking action. That’s where InvGate Asset Management’s Smart Tags come in.
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Advancing Your Device Management Practice to Autonomous Endpoint Management

Mar 27, 2026 By Ivanti In Ivanti
Real customer experiences. Real automation best practices. Real outcomes. Manual IT processes can’t keep up with evolving threats, hybrid work and rising expectations for seamless digital experiences. Join this session to discover how your organization can dramatically reduce support tickets and strengthen security posture with Ivanti’s autonomous endpoint management (AEM) solutions. What you’ll hear about.
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Transform ticket hell into smooth operations #ITSM #AI

Mar 27, 2026 By Infraon In Infraon
Infraon ITSM uses advanced "ai" capabilities to manage operational noise, significantly boosting "business efficiency". It features a robust "ticketing system" and "sla" management for prompt resolutions, alongside self-service portals and a comprehensive "knowledge base" to enhance the "service desk" experience.
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nexthink

When IT instability becomes a patient safety risk in healthcare

Mar 27, 2026 By Chanté Frazer In Nexthink
Inside hospitals and health systems, the performance of clinical technology underpins nearly every care workflow and directly influences the timeliness and quality of patient care. Electronic health records sit at the center of admissions, discharge, imaging, lab coordination, and prescribing, so even minor technology friction can become a patient safety and operational risk. At scale, reliability becomes a prerequisite for consistent care.
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