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The latest News and Information on IT Service Management, Service Desk and related technologies.

QR Codes For Asset Management: Label And Track Assets With InvGate Asset Management

Still relying on serial numbers or manual asset lookups? In this video, Matt Beran shows how to generate QR codes for asset management with InvGate Asset Management and how IT teams can use them to simplify asset tracking, inventory management, and mobile access to asset information. Instead of searching through spreadsheets or manually locating asset records, QR codes provide instant access to the information stored in your inventory. Generate labels in bulk, print them, attach them to your devices, and scan them from your phone whenever you need asset details.

Service Level Agreement (SLA) Templates: Examples, Metrics, and Best Practices

How quickly should your team resolve a critical ticket, and what are the consequences when it misses the target? That is exactly where Service Level Agreements (SLAs) come into play. An SLA turns service expectations into measurable commitments by defining clear response and resolution targets. Rather than starting from scratch, an SLA template provides a structured foundation for establishing those commitments and tracking performance against agreed standards. Why does that matter?

IT Insider: Solving AI Accountability Crisis

This episode of Ivanti's "IT Insider" series that explores the critical challenges organizations face when moving from AI experimentation to full-scale deployment. The discussion centers on three main themes: The AI Governance Gap: Guests Brooke Johnson and Sterling Parker discuss the "governance gap" where organizations deploy AI faster than they can establish policies. They highlight the risks of Shadow AI (unsupervised AI use) and the importance of having an AI Governance Council to ensure responsible use.

How to Stop Cybersecurity's Biggest Blind Spots

Eliminate Blind Spots and Close Security Gaps with Autonomous Endpoint Management We dive deep into how Ivanti's Autonomous Endpoint Management (AEM) helps organizations gain complete visibility and stay ahead of evolving security threats. Learn how to: Discover Every Device: Eliminate "shadow IT" and blind spots by automatically finding every endpoint on your network. Automate Remediation: Close security gaps in real-time with AI-driven automation that patches and secures devices without manual intervention.

The Invisible IT Department: How to Deliver Friction-Free Experiences with Agentic AI

Every enterprise has bought AI, but many are still waiting for their investment to pay off. Ivanti’s 2026 AI Maturity Report found that only 2% of organizations say they currently have no AI use at all. As the majority of organizations move beyond the AI experimentation stage, the real competitive differentiator is if that AI is providing continuous, business value at scale.

What Is Your Operating Model Costing Your Business?

The biggest cost in your business may not appear anywhere on your balance sheet because some of the most expensive problems are rarely measured directly. Lost productivity, recurring technology issues, underused applications, and the effort required to manage them all accumulate over time without ever appearing as a line item in a financial report.

9 Powerful Log Monitoring Best Practices to Follow in 2026

How many of your last five incidents were already sitting in the logs before anyone noticed? Most teams already collect more than enough log data. The problem starts with what happens next, and the same four gaps show up almost everywhere: This guide covers the log monitoring best practices that close those gaps. It walks through how to collect, structure, correlate, retain, and secure logs, so monitoring becomes a steady process and not a scramble during the next incident.

Experience-Driven Transformation: How GSK Is Building a World-Class Workplace

Guided by five strategic ambitions—sustainability, experience, innovation, focus, and operational excellence—GSK’s journey with Nexthink has grown from a standard deployment into a dynamic, insight-led philosophy shaping every facet of its workplace experience.

Driving Global Application Success at Scale: UPS' Journey with Nexthink Adopt

Large-scale enterprises like UPS face the challenge of ensuring global employees adopt business-critical HR applications effectively without overburdening IT. In this session, John Hampton, Senior Leader at UPS, will share how his team used Nexthink Adopt to embed in-app guidance, contextual self-help, and proactive reminders, helping employees complete tasks accurately the first time while reducing support dependency in Workday and Cornerstone on Demand. With analytics providing visibility into adoption gaps and user behavior, UPS achieved measurable gains in productivity, accuracy, and employee experience.

From Reactive to Proactive: Eversource's Journey with Nexthink

Every DEX journey starts with challenges—but the real story is in how you overcome them and build lasting impact. In this session, Rebecca Hall and Mark Milano of Eversource will share how they tackled the pain points that initially drove their adoption of Nexthink, from visibility gaps to IT service inefficiencies. They’ll highlight the early wins that built momentum, including key integrations with their ITSM tool and ROI realized through targeted use cases.