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The latest News and Information on IT Service Management, Service Desk and related technologies.

Asset Infinity

Best RFID Asset Tracking Software to Track and Manage Assets in 2026

Mar 12, 2026 By Himanish Ganguly In Asset Infinity
RFID asset tracking software is rapidly becoming a key technology for organizations that manage large volumes of equipment, tools, and operational assets. Businesses across industries such as manufacturing, healthcare, logistics, and education rely on RFID technology to maintain accurate asset records and improve operational visibility.
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IT Operations Best Practices: 12 Tips for 2026 Success

Mar 12, 2026 By Infraon In Infraon
Building reliable, high-performing IT operations requires more than good intentions. Learn the 12 best practices that separate reactive teams from proactive ones. What's covered: Common IT operations challenges in growing organizations 12 IT operations best practices you should adopt IT operations maturity model: starter to scaled Key metrics that matter (MTTR, uptime, incident volume) How tools enable best practices at scale.
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nexthink

6 Key Roles Every DEX Team Needs

Mar 12, 2026 By Megan Brake In Nexthink
Digital employee experience doesn’t fail because of technology. It fails because of operating models. Many digital workplace leaders invest in visibility tools, dashboards, automation capabilities, and sentiment platforms. And yet, months later, they’re still stuck in reactive mode. Tickets are down slightly. Reporting is better. But the organization hasn’t fundamentally shifted.
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Shadow AI and the Coming Workplace Reckoning (w/ Kay Firth-Butterfield)

Mar 11, 2026 By Nexthink In Nexthink
In this episode of The DEX Show, we’re joined by Kay Firth-Butterfield, the world’s first Chief AI Ethics Officer and former Head of AI at the World Economic Forum. From human rights law and human trafficking to Davos and large language models, Kay traces her remarkable journey into AI governance. We explore shadow AI, workplace “hallucinations,” AI companions, and the hidden risks leaders are underestimating. Kay shares why organizations need cross-functional AI governance, stronger guardrails, and far better training — and why the future of work may depend as much on the humanities as technology.
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InvGate

Agentless Discovery For Windows Devices: How to Set up WMI in InvGate Asset Management

Mar 10, 2026 By Ignacio Graglia In InvGate
Agentless discovery for Windows devices plays an important role in maintaining visibility across modern IT environments. Why? Because according to data from StatCounter, Windows accounts for about 67% of desktop operating systems worldwide, and its presence is typically even higher in corporate environments. This is where agentless discovery becomes especially valuable.
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InvGate

Introducing Knowledge Discovery in InvGate Service Management

Mar 10, 2026 By Natalí Valle In InvGate
AI in Service Management promises faster resolutions and fewer repetitive tickets. In reality, its performance depends on something far less glamorous: a reliable knowledge layer. Many service desks already have the answers; they’re just buried inside resolved tickets instead of organized in a way AI can use.Turning those resolutions into structured documentation takes time that rarely fits into daily operations.
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ITIL-based IT Operations Management: Complete 2026 Guide

Mar 9, 2026 By Infraon In Infraon
Running IT operations at enterprise scale requires tracking the right KPIs: MTTD, MTTR, change success rate, SLA compliance, and incident trends. Inside the guide: ITOM definition and ITIL 4 service value chain Core ITIL practices for IT operations Modern integration: cloud, DevOps, AIOps Implementation roadmap with gap analysis Case study: MTTD reduced from 15 min to 3 min.
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Hector

EAM: What's an Enterprise Asset Management Software

Mar 7, 2026 By Hector In Hector
In the realm of modern business operations, efficient asset performance management stands as a cornerstone for success. Enterprises, regardless of their scale or sector, rely heavily on the effective oversight of their assets to optimize processes, minimize downtime, and bolster profitability. This is where Enterprise Asset Management (EAM) software emerges as a game-changer, offering comprehensive solutions tailored to streamline operations and enhance decision-making processes.
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InvGate

How to Integrate InvGate Asset Management with Microsoft Intune

Mar 6, 2026 By Ignacio Graglia In InvGate
If you want to bring Microsoft-managed devices into a centralized IT Asset Management workflow, integrating InvGate Asset Management with Microsoft Intune is a practical way to do it. This Intune integration for ITAM allows you to add Microsoft Intune as a discovery source in InvGate Asset Management. As a result, you can synchronize device data, improve visibility across managed endpoints, and work from a more complete inventory inside a single platform.
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