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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Common IT Asset Management Challenges and How to Overcome Them

No organization has remained the same small old place over time. It may expand both horizontally and vertically. As the organization’s size increases, so does the number of assets in use. This may challenge IT managers to manage the increasing asset lot daily, from maintaining up-to-date technology with reduced costs to ensuring the assets are secured and meet regulatory compliance.

Cloud Asset Management: Streamline Your IT Resources

Managing IT assets effectively is no longer optional; it’s essential for keeping costs in check and ensuring resources are utilized efficiently. With the advent of cloud technologies, organizations are shifting their focus to Cloud Asset Management (CAM) as a crucial part of their strategy. But why is CAM becoming such a game-changer? This article dives into what Cloud Asset Management is, its benefits, challenges, and best practices, and explores the tools that can help streamline the process.

The all-new Zia Code Generator for Custom Functions, powered by ChatGPT in ServiceDesk Plus Cloud

We are excited to unveil the all-new, Zia Code Generator for Custom Functions powered by ChatGPT, in the cloud version of ServiceDesk Plus! Service desk administrators can now accelerate their work by simply typing out their requirements and letting GenAI create the code for Custom Functions.

IT Operations: DEX focused Digital Workplace

Managing IT operations in today's digital workplace is increasingly complex. The lack of visibility, the intricacies of modern systems, the rise of remote work, and the consumerization of applications all contribute to the challenges faced by IT teams. According to Gartner, 56% of IT leaders cite budget restrictions, 51% mention internal resistance to change, and 44% highlight talent issues as significant obstacles.

Navigating a Software Audit: How to Stay Compliant and Avoid Costly Mistakes

The very mention of a software audit can send shivers down the spines of countless asset managers. Let’s clear the air around this process by debunking common myths and introducing practical, down-to-earth strategies to navigate it confidently.

Inside The IT Department: Key Roles, Structures, and Strategies

The IT department is key to turning technology into the powerful ally every organization hopes for. These teams go beyond troubleshooting technical issues; they are integral to managing technology resources, ensuring data security, and even driving innovation. This article will unpack the essential elements of IT departments, including their structures, key roles, governance practices, and various operational models. Let's get started!

RUM vs. Synthetic Monitoring: DevOps Team's Essential Guide

Application slowdowns or outages interrupt the user experience and web performance. This significantly impacts brand reputation, leading to customer churn and a heavy dent in the competitive edge. This is where Application Performance Monitoring (APM) comes in. APM tracks application performance to ensure a positive user experience. Real User Monitoring (RUM) and Synthetic Monitoring are two approaches to analyzing your app’s performance and the digital experience they provide.

Centralize HR Information With a Knowledge Management Solution

HR organizations safeguard some of a company's most crucial information – from insurance and benefits details to company policies, onboarding and more. An HR knowledge management solution is vital to streamlining those functions. Without the right HR knowledge management solution, dispersing knowledge and answering questions can take up too much of an HR team's time. That pushes more critical tasks down the to-do list.

Navigating the Patchwork: Strategic Solutions for Vulnerability Management Challenges

Discover the recent changes and challenges in the patch management industry, including the increasing exploits and continuous patch releases. Learn about the rise in zero-day vulnerabilities and the need for a risk-based approach to vulnerability remediation. Explore the features of the Ivanti Neurons for Patch Management solution, including configuring patch policies for routine maintenance, priority updates, and zero-day response. See a demonstration of the compliance reporting feature.

BDC Capital invests $1M to support Hector.

An investment of 1 million dollars, no less. This is the amount that BDC Capital has decided to invest in Hector. With this support, we will be able to propel our growth to unprecedented heights, particularly in the United States and around the world. BDC Capital is the investment division of BDC. It offers a full range of capital, both for companies in the startup phase and those seeking growth investment. It also supports Canadian companies aiming to expand globally.