Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

resolve

How to Automate Tier 1 IT Tickets Without Breaking ITSM Processes

Jan 13, 2026 By Derek Pascarella In Resolve
Tier 1 ticket automation is one of the most tempting (and, to be brutally honest, most mishandled) initiatives in IT service management. On paper, it seems simple: automate the high-volume requests, reduce handle time, and give your service desk some breathing room. In practice, though, many teams end up with brittle scripts and automations that quietly drift outside ITSM guardrails.
Read Post
ivanti

Risk Appetite, CRQ and Exposure Management: Closing the Loop on Cyber Risk

Jan 13, 2026 By Rob Lesieur In Ivanti
Executives today operate in a constant state of pressure. Regulatory demands grow faster than budgets, customers expect proof of resilience and every system outage becomes a business event. When each function manages risk in isolation, leaders spend more time reacting than advancing strategy. The real issue is coherence. Most organizations still rely on partial instruments: dashboards filled with red and amber, but no clarity on which risks matter or what an outage would actually cost.
Read Post
Asset Infinity

Asset Management for Distributed Enterprises: How to Track Assets Across 10+ Locations in 2026

Jan 13, 2026 By Himanish Ganguly In Asset Infinity
Managing assets across multiple business locations has become significantly more complex in recent years. As enterprises expand geographically, often operating across 10, 20, or even 50+ locations, the challenge of maintaining visibility, control, and accountability over assets increases exponentially. In 2026, asset tracking is no longer a “nice to have” capability for distributed enterprises; it is a foundational requirement for operational efficiency, compliance, and cost control.
Read Post

Reality Bytes: Waymo on the Tracks (2026 Predictions)

Jan 13, 2026 By Nexthink In Nexthink
The Matrix hits different.. when you're in the Matrix. The team rings in 2026 by reflecting on past predictions—and charting what’s next. From eerily accurate calls on AI consolidation to the unsettling prescience of The Matrix, the conversation looks ahead to a pivotal shift: from conversational AI to operational “do-bots,” the challenge of measuring real enterprise value, and the growing risks of over-automation.
View Video
InvGate

Introducing Built-in Action Connectors For Workflows in InvGate Service Management

Jan 13, 2026 By Natalí Valle In InvGate
Workflows usually look great on paper. Approvals are clear, steps are defined, and responsibilities are assigned. Then, the request hits a familiar wall: someone has to jump into another tool to finish the job. A user gets approved, but the account still needs to be created. An offboarding task closes, yet access hasn’t been removed everywhere. Built-in connectors are designed for that moment.
Read Post

The 54% Improvement Playbook: How Top Performers Integrate GenAI into ITSM

Jan 12, 2026 By solarwindsinc In SolarWinds
Don't just read the report—learn how to replicate its most impressive results. In our 2025 State of ITSM Report, a select group of top-performing organizations achieved a staggering 54.3% reduction in resolution time by strategically integrating GenAI. This live session moves beyond the data to share their playbook. We'll provide a step-by-step guide on how to pair GenAI with foundational ITSM practices and demonstrate how to weave these tools into your team's daily workflows to achieve maximum efficiency.
View Video
solarwinds

Agentic AI Essentials: Examining the Hype Around Agentic AI

Jan 12, 2026 By Krishna Sai In SolarWinds
In the first article of our Agentic AI Essentials series, we’ll establish what makes agentic AI distinct. We’ll look at the process of tool calling and examine how agentic systems convert intelligence into action. We’ll also explore the human fears, pressures, and ambitions that fuel the hype around agentic systems. By sorting the signal from the noise, IT decision-makers can take the first step toward making sound decisions around agentic AI adoption.
Read Post

PCI Compliance Dashboard: Asset Tracking Made Easy!

Jan 7, 2026 By InvGate In InvGate
Protecting your cardholder data environment gets complex as you scale. With InvGate Asset Management, you can have a PCI Compliance Dashboard that helps you track, monitor, and manage all assets that handle credit card data — from point-of-sale terminals to e-commerce hosts. Best of all? No license needed to view dashboards. You can share compliance visibility with audit and management teams effortlessly.
View Video

Poisoning the Well: The Invisible Danger in Your AI Supply Chain

Jan 7, 2026 By ServiceNow In ServiceNow
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.
View Video

Copyright © 2026 OpsMatters™. All rights reserved.