Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Vendor Selection & Investment Decisions with Daniel Hurel, VP EMEA Cybersecurity at Westcon

Sep 25, 2024 By Ivanti In Ivanti
The conversation covers the challenges of vendor selection and investment decisions, focusing on making effective bets with a few vendors. It discusses the decision-making process for strategic vendors and investments, highlighting the importance of market needs and focus on high growth markets. Criteria for selecting vendors based on technology and people alignment are explained, emphasizing the importance of selecting a few vendors to build a relevant turnkey solution. The process of initiating the selection process is also explained.
View Video

Generative AI-Driven Enterprise Service Management

Sep 25, 2024 By Ivanti In Ivanti
Join Ivanti's Sirjad Parakkat and Peter Adams as they delve into the transformative power of generative AI in enterprise service management! This insightful session explores how AI can drive efficiency, improve productivity, and enhance engagement across your organization. Discover practical applications like incident classification, chatbot functionality, incident summarization, and knowledge article creation.
View Video
motadata

Top 9 CI/CD Best Practices for your DevOps Team's Success

Sep 25, 2024 By Arpit Sharma In Motadata
Continuous Integration (CI) and Continuous Deployment (CD) have become quite popular in the software development environment for they emphasize automation and streamlined workflows. By implementing CI/CD best practices, developers will be able to deliver high-quality software faster and enhance productivity. However, the implementation of CI/CD practices is not an easy task, you may require careful planning to execute the process and gain results.
Read Post
startingpoint

Manage Virtual Assistants: 3 Best Practices for Using VAs

Sep 24, 2024 By StartingPoint In StartingPoint
As remote work and digital collaboration become increasingly prevalent, businesses are turning to virtual assistants (VAs) to streamline operations, reduce overhead costs, and boost productivity. Virtual assistants can handle a wide range of tasks, from administrative duties to specialized project support. However, effectively managing VAs requires intentional planning, the right tools, and clear communication to ensure tasks are completed on time and align with business goals.
Read Post
startingpoint

Corporate Anxiety and Productivity Anxiety: 4 Ways to Lead and Gain Control Over Your Workspace

Sep 24, 2024 By StartingPoint In StartingPoint
In today’s high-paced business world, corporate anxiety and productivity anxiety have become increasingly common, affecting employees and leaders alike. As organizations grow and expectations rise, the pressure to consistently deliver results can quickly lead to stress, burnout, and inefficiency. The overwhelming demand to perform can drive individuals to work longer hours and make hasty decisions, often without gaining any real control over their workspace.
Read Post
startingpoint

Scaling Your Department: Best Practices for Growing Your Team with Process and Tools

Sep 24, 2024 By StartingPoint In StartingPoint
As businesses evolve, so too do the demands placed on departments and teams. Whether you're in a shared services environment or leading a specialized department, scaling effectively means adding capacity without sacrificing quality or performance. When done right, growth can accelerate productivity, align team goals with the company’s objectives, and foster innovation. However, to do this efficiently, you need the right processes and tools in place.
Read Post
InvGate

Service Level Objective: Definition, Importance, and Best Practices

Sep 24, 2024 By Ignacio Graglia In InvGate
If you work in IT or have any experience with Service Management, you've probably come across terms like Service Level Objective (SLO), Service Level Agreement (SLA), and Service Level Indicator (SLI). But what do they actually mean, and why do they matter? Understanding the role of a Service Level Objective can help ensure your IT services meet expectations—and it might just be the key to keeping your customers satisfied. Curious to find out more?
Read Post
InvGate

Kaspersky Replaced by UltraAV Without Warning: How to Spot the Switch

Sep 24, 2024 By Ignacio Graglia In InvGate
Kaspersky users in the United States woke up to a surprise when the popular antivirus software abruptly replaced itself with UltraAV, a different antivirus product from a different company.Although this switchover was announced earlier this month, Kaspersky did not inform users exactly when it would occur, or (crucially) that UltraAV would be automatically installed. So, it was unsurprising when people raised complaints about security and privacy.
Read Post
ivanti

Work Flexibility: It's About More than Being Remote

Sep 23, 2024 By Ivanti In Ivanti
Have the concepts of “work” and “workplace” ever seen as much change as they have in the past five years? These changes have driven a corresponding shift in employee attitudes toward work. The Great Resignation may have been the first highly visible indication that something organizations and workers had never experienced was afoot. It laid to rest any notion that every employee was grateful to be tethered to a desk in a locked-down location from nine to five.
Read Post

Copyright © 2024 OpsMatters™. All rights reserved.