In this video, we'll explore everything you need to know about ITIL, from its origins to its latest iteration, ITIL 4. Learn about the guiding principles, key practices, certification paths, and the benefits ITIL can bring to your organization.

www. ivanti.com/experience Daren Goeson, SVP Product Management (SUEM), Ivanti) shares insights from Ivanti’s 2024 Digital Employee Experience Report, including the surprising fact that 69% of executives say that DEX is a high or critical priority. But less than half of IT teams have made significant progress. Goeson shares the reasons for this gap, including time constraints, reactive IT operations, employee burnout, and the lack of effective tools to truly understand and measure the digital experience. He also discusses the challenges of complex and costly integrations with existing systems.

www. ivanti.com/experience Ivanti CIO Robert Grazioli discusses how AI and digital employee experience (DEX) will transform the role of IT, citing findings from Ivanti’s 2024 Digital Employee Experience Report.

www. ivanti.com/experience Ivanti CEO Jeff Abbott discusses findings from Ivanti’s 2024 Digital Employee Experience Report. Learn why Ivanti believes IT is essential to shaping digital employee experience (DEX), and how taking the lead on digital employee experience initiatives elevates CIOs to a more strategic role across their organization.

Richard from the Motor Neuron Disease Association presents on the use of neurons for MDM to aid those living with ALS. He highlights the challenges faced by MND patients, the role of technology in communication, and the potential of AI and assistive tech. The MDM system's benefits and need for optimization are discussed. Future developments like brain-computer interfaces and tech support expansion are touched upon. The session ends with action items including developing a specialized MDM suite for nonprofits and promoting MDM in nonprofits.