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The latest News and Information on IT Service Management, Service Desk and related technologies.

Nexthink the Clear #1 Vendor in DEX. Whichever Way You Look at It.

This headline is maybe a little surprising, even for Nexthinkers. We’re known for being conservative and letting our work do the talking. Nexthink first created the DEX category, then rolled out the world’s most capable and holistic DEX platform, and then delivered year on year as the most successful DEX vendor in the market. Something to do with our Swiss heritage perhaps – an emphasis on diligence and execution, rather than on singing our own praises.

CVE-2024-21410: Ensuring Secure Firmware Updates in Industrial Devices

Security vulnerabilities are a serious issue for any organization. Even a single unpatched flaw can lead to disastrous consequences, including data breaches and loss of system integrity. CVE-2024-21410 is one such vulnerability that presents a significant risk. Found in a popular application used by many organizations, this flaw can leave systems exposed to attacks if not addressed promptly.

Microsoft Recall AI: Feature Release Update and Cybersecurity Concerns

Microsoft Recall AI is generating buzz, but not all of it is positive. When the feature was first introduced, the tech community was filled with excitement. However, concerns about privacy and data security quickly surfaced. While artificial intelligence (AI) promises convenience, it often comes at a cost—and in this case, that cost could be your privacy. As we look toward a future where AI powers more of our digital experiences, opinions are divided.

We Believe that Nexthink is the #1 Vendor in DEX. Whichever Way You Look at It.

This headline is maybe a little surprising, even for Nexthinkers. We’re known for being conservative and letting our work do the talking. At Nexthink, we first created the DEX category, then rolled out the world’s most capable and holistic DEX platform, and then delivered year on year as the most successful DEX vendor in the market. Something to do with our Swiss heritage perhaps – an emphasis on diligence and execution, rather than on singing our own praises.

Achieving Faster Mean Time to Resolution MTTR with AIOps

In today’s fast-paced digital world, customer satisfaction is the top priority of every other business. To ensure that customer stays satisfied with your service and application at all times, businesses must work on reducing their downtime and guarantee quick resolutions. Excessive downtime can be expensive for any business and its brand reputation. Hence, adapting practices that eliminate issues responsible for downtime is crucial for maintaining seamless IT operations.

What is a Node in Networking? Functions and Types

In the world of networking, the word "node" is fundamental, yet it can often be misunderstood. Whether you’re setting up a simple home network or managing a complex enterprise IT infrastructure, understanding what a node is, its role, and how it functions is essential. Nodes are the building blocks of any network, allowing devices to communicate, share resources, and operate efficiently. As networks evolve, so does the concept of a node.

What is an Incident Management Dashboard and How to Create One?

Managing incidents effectively is crucial for maintaining service quality and customer satisfaction. But with so many variables at play, how do you keep track of it all? The answer lies in a well-designed Incident Management dashboard. Think of it as your control center, providing real-time insights and helping you make data-driven decisions. Creating an Incident Management dashboard might sound like a complex task, but it doesn’t have to be.

Top Ways to Implement AI in Consulting Companies

Artificial intelligence (AI) is rapidly transforming industries across the globe, and consulting is no exception. For consulting firms, the adoption of AI isn't just a trend—it's a powerful tool that can drive efficiency, enhance decision-making, and deliver greater value to clients. From automating routine tasks to providing deeper insights through data analytics, AI can redefine how consulting companies operate.

What is ISO 27001 Incident Management? Definition and Process

Managing incidents is crucial to maintaining the security and integrity of an organization's information systems. ISO 27001 Incident Management provides a structured approach to addressing and resolving incidents in a way that minimizes impact and prevents recurrence. This framework doesn't just help organizations respond to incidents—it helps them create a robust system that anticipates and mitigates risks before they escalate.