Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

What is IT Service Management (ITSM)? Everything You Need to Know

When a critical application crashes, how does your IT team respond? Is there a documented process everyone follows, or does the outcome depend on who happens to be available at the time? Without structured service management, responses often vary from one situation to another. hat inconsistency leads to delays, missed handoffs, and slower resolution of issues. Requests become harder to track, and recurring problems continue to disrupt day-to-day operations.

Stop Managing Endpoints: The Power of AI Automation

In just two minutes, learn how our AI-powered platform unifies control across Windows, Mac, Linux, Mobile, and even VR/XR headsets. Discover how to eliminate tedious tasks with automated patching, zero-touch onboarding, and self-healing capabilities—allowing your team to focus on strategy instead of firefighting. What you’ll see in this video.

QR Codes For Asset Management: Label And Track Assets With InvGate Asset Management

Still relying on serial numbers or manual asset lookups? In this video, Matt Beran shows how to generate QR codes for asset management with InvGate Asset Management and how IT teams can use them to simplify asset tracking, inventory management, and mobile access to asset information. Instead of searching through spreadsheets or manually locating asset records, QR codes provide instant access to the information stored in your inventory. Generate labels in bulk, print them, attach them to your devices, and scan them from your phone whenever you need asset details.

Service Level Agreement (SLA) Templates: Examples, Metrics, and Best Practices

How quickly should your team resolve a critical ticket, and what are the consequences when it misses the target? That is exactly where Service Level Agreements (SLAs) come into play. An SLA turns service expectations into measurable commitments by defining clear response and resolution targets. Rather than starting from scratch, an SLA template provides a structured foundation for establishing those commitments and tracking performance against agreed standards. Why does that matter?

IT Insider: Solving AI Accountability Crisis

This episode of Ivanti's "IT Insider" series that explores the critical challenges organizations face when moving from AI experimentation to full-scale deployment. The discussion centers on three main themes: The AI Governance Gap: Guests Brooke Johnson and Sterling Parker discuss the "governance gap" where organizations deploy AI faster than they can establish policies. They highlight the risks of Shadow AI (unsupervised AI use) and the importance of having an AI Governance Council to ensure responsible use.

How to Stop Cybersecurity's Biggest Blind Spots

Eliminate Blind Spots and Close Security Gaps with Autonomous Endpoint Management We dive deep into how Ivanti's Autonomous Endpoint Management (AEM) helps organizations gain complete visibility and stay ahead of evolving security threats. Learn how to: Discover Every Device: Eliminate "shadow IT" and blind spots by automatically finding every endpoint on your network. Automate Remediation: Close security gaps in real-time with AI-driven automation that patches and secures devices without manual intervention.

The Invisible IT Department: How to Deliver Friction-Free Experiences with Agentic AI

Every enterprise has bought AI, but many are still waiting for their investment to pay off. Ivanti’s 2026 AI Maturity Report found that only 2% of organizations say they currently have no AI use at all. As the majority of organizations move beyond the AI experimentation stage, the real competitive differentiator is if that AI is providing continuous, business value at scale.

What Is Your Operating Model Costing Your Business?

The biggest cost in your business may not appear anywhere on your balance sheet because some of the most expensive problems are rarely measured directly. Lost productivity, recurring technology issues, underused applications, and the effort required to manage them all accumulate over time without ever appearing as a line item in a financial report.

9 Powerful Log Monitoring Best Practices to Follow in 2026

How many of your last five incidents were already sitting in the logs before anyone noticed? Most teams already collect more than enough log data. The problem starts with what happens next, and the same four gaps show up almost everywhere: This guide covers the log monitoring best practices that close those gaps. It walks through how to collect, structure, correlate, retain, and secure logs, so monitoring becomes a steady process and not a scramble during the next incident.

Shadow IT and Discovery AI Blind Spots: What Legacy Tools Miss

Ask three teams what assets exist in your environment, and you’ll get three different answers. Most organizations don’t lack tools. They lack agreement on what actually exists in their environment. Asset, endpoint and cloud data exist — but it’s fragmented, stale and trusted differently by teams across every department and function.