IT Asset Disposal: A Complete Guide to ITAD Process and Best Practices
How to say good-bye to your assets in a secure and safe way.
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The latest News and Information on IT Service Management, Service Desk and related technologies.
What is a Self-Service Portal? A Complete Guide for 2026
Salesforce's research found that 61% of customers would rather solve simple issues on their own than wait for a support agent. The same pattern shows up inside companies, where most IT teams report that password resets, software requests, and ticket status checks make up the bulk of their daily work. So, the demand is clear. The use cases are obvious. Yet most self-service portals quietly stop being used by month six. This guide walks through what's going wrong, and what works.
The Productivity Tax of Repeat IT Failures in Technology Companies
Technology companies are being pushed to deliver faster outcomes while justifying growing investment in AI, SaaS, and digital infrastructure. But productivity does not improve just because new tools are deployed. It improves when employees can use those tools without the constant drag of slow devices, unstable applications, and fixes that do not fully solve the problem. That is the productivity tax of digital friction.
How to Build a Maintenance Ticketing System That Actually Works
Building a Maintenance ticketing system is a strategic move for any company looking to streamline its Facility Management operations. It helps manage the influx of maintenance requests through tickets and streamlines the entire process from reporting to resolution. If optimizing maintenance operations is your priority, the best step you can take is to use a help desk as a maintenance ticketing tool.
Enhanced Predictive AI suite, Google AI Studio integration, and more!
������ �������������� ������������ ���� ��������! We're a month into the year, and it’s already been an exciting start for ServiceDesk Plus. From expanding our AI provider integrations—which now include Google AI Studio alongside OpenAI, Azure OpenAI, and our own hosted LLM—to enhancing our Predictive AI suite, we’re excited to share some exciting updates to the cloud version of ServiceDesk Plus.
Transform IT with Agentic AI: the Dawn of Accelerated, Autonomous Service
The IT service management (ITSM) industry stands at a real inflection point. For decades, service desks have operated on a fundamentally reactive model — employees face problems, submit tickets and wait for human analysts to diagnose, triage and resolve their issues. Automation improved throughput within that model, but it never challenged the model itself.
12 IT Infrastructure Best Practices Every IT Leader Should Follow
Why do IT infrastructure issues continue to slow down teams even when tools keep improving? In most IT environments, the challenge is not a single failure. It is a set of ongoing operational gaps that are easy to overlook but difficult to control over time. A few of the common challenges include: In 2026, IT environments are more distributed and fast-changing than before. Hybrid infrastructure, cloud adoption, and strict compliance requirements make consistency harder to maintain.
Reality Byes The Birth of Mobile DEX (Opening the Black Box)
On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major blind spot for IT, and how Mobile DEX changes that. The conversation covers healthcare, retail and manufacturing use cases, AI compliance, application insights, VDI convergence, and the growing shift toward mobile-first work strategies.
Significant CMDB enhancements: Baselines, Data Policies, Integration Mapping, and more!
������ ���������� ������������ ���� ��������! In the latest episode of ServiceDesk Plus Premiere, we are happy to announce that the CMDB enhancements we teased last month are now generally available—from baseline configurations and data quality policies to the all-new CMDB dashboard. The CMDB story does not stop there! We have also added powerful new capabilities like Integration Mapping, which lets you filter and work with CIs based on the specific integration they came from, whether that is ManageEngine OpManager, Applications Manager, or Site24x7, so tune in to see what else is new.
Upcoming CMDB enhancements and a quick roundup on everything you can unlock with Zia
������ ���������������� ������������ ���� ��������! In the latest episode of ServiceDesk Plus Premiere, we’ll uncover some interesting enhancements coming soon to the cloud version. We will be focusing on what can easily be considered the single source of truth for your IT estate: The CMDB. From setting baseline configurations to track and measure the evolution of your CIs to gaining a bird’s-eye view with the all-new CMDB dashboard, there’s a lot in store.