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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Balancing Connection and Remote Work

Balancing Connection and Remote Work Remote work brings its own set of challenges, from technical safety to maintaining productivity and human connections. As younger talent joins the workforce, they need guidance and leadership from experienced team members to develop essential human skills. Seasoned employees play a crucial role in mentoring their junior counterparts, ensuring effective skill acquisition through direct human interaction.

Mastering Dashboard Creation: A Step-by-Step Guide

Revolutionize Your Data with Our Interactive Dashboards! Dive into a world of insightful analytics with our user-friendly dashboards, designed to help you make data-driven decisions with ease. Drag-and-Drop Interface: Effortlessly select and combine data sets and types to create stunning visualizations tailored to your needs. Chart Variety: Choose from a range of chart types like KPI, bar, line, pie and table to best represent your data.

Pen Testing Tools: What They Are And How to Choose the Best One

Cybersecurity threats continue to grow more sophisticated, making penetration testing an essential part of any organization’s security strategy. Penetration testing tools, or "pen testing" tools, help identify and exploit vulnerabilities in your systems, networks, and applications. They are a proactive way to address weaknesses before malicious actors can take advantage. However, selecting the right one can be overwhelming with so many available tools.

Demo Webinar: Integration Acceleration Improving ITSM with Ivanti Neurons iPaaS

Learn how Ivanti Neurons can supercharge your ITSM with enhanced data integration capabilities and superior automation. Simplify Service Management with Ivanti Neurons iPad Integration! Say goodbye to the complexities of integrating multiple SaaS applications! Our innovative platform is designed to streamline your service management experience.

Simplifying Government Contracting and Consulting: 3 Tips for Improved Business Growth

Navigating the world of government contracting can be a challenging endeavor for consulting firms, especially given the complex regulations, lengthy procurement processes, and intense competition. However, by employing strategic approaches and leveraging technology, consulting firms can simplify these processes, enhance efficiency, and achieve business growth. Here are three tips for consulting firms looking to streamline their government contracting efforts and improve their bottom line.

How to Measure Performance Management and Administrative Achievement in Schools

In today's educational landscape, schools meeting their goals and achieve administrative excellence is more critical than ever. Effective performance management not only shapes the success of students but also empowers faculty and administrative staff. School leaders are now focusing on ways to systematically measure educational performance management through a combination of school-wide goals, individual faculty performance, and the successful delivery of school initiatives.

3 Tips on Building a Shared Services Group Inside Growing Startups

As startups experience rapid growth, operational complexity tends to increase. Multiple departments, expanding teams, and rising customer demands can create inefficiencies if processes aren’t properly streamlined. One effective way to manage growth while maintaining operational efficiency is by building a shared services group.

Moving beyond ITSM boundaries with Robert Grazioli

Discover how you can expand the potential of the service desk and get insights from Ivanti’s original research report, “Elevating the ITSM Experience.” Read the full report for more: ivanti.com/ITSM-experience Learn why Ivanti CIO Robert Grazioli believes that ITSM encompasses is so much more than a ticketing system. By integrating ITAM, AI-driven insights and digital employee experience (DEX) data from within the ITSM platform organizations like Ivanti are rethinking service delivery and leveraging ITSM as the central hub for enterprise IT management.

Why tracking digital employee experience improves ITSM

Discover why IT needs to measure digital employee experience (DEX) to enhance IT service management (ITSM). Research from Ivanti’s “Elevating the ITSM Experience” shows how high-performing organizations can leverage data, automation and measurement to radically rethink – and transform – service desk efficiency and experience. Read the full report for more: ivanti.com/ITSM-experience.

How EASM Discovers Your Attack Surface Vulnerabilities

With few exceptions, businesses of any scale depend on the internet. So, it’s all-important to manage and protect the external attack surface it presents to the world. An organization's external attack surface consists of the totality of possible entry points through which an unauthorized user can access an IT environment. This includes everything from websites, web applications and APIs to remote access points and cloud services.