Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Why Mid-Market IT Teams Are Drowning in Tickets - And How AI Concierges Are Finally Fixing It

Every IT leader I've spoken to at a mid-market company (50-500 employees) tells me some version of the same story. Their team is good. Their tools - usually ServiceNow, Jira Service Management, or Freshservice - are solid. But the volume of inbound requests is relentless. Password resets at 9am. VPN issues at 2pm. "My Zoom isn't working" at the worst possible moment before a client call. The tickets never stop, and the IT team never has enough bandwidth to focus on the work that actually moves the business forward.

Ivanti. Powered by Ivanti: How Autonomous Endpoint Management Automates 66,000 Tasks

How does a global company support 3,000 users across a complex, multi-platform environment? In this first episode of "Ivanti on Ivanti," we share how we achieved 60% automation across our IT operations. By utilizing Autonomous Endpoint Management (AEM), we’ve moved beyond manual processes to automate 66,000 tasks annually. Discover how Ivanti Neurons provides the deep visibility and control needed for remote Endpoint Management and Autonomous Patching, enabling our lean team to mitigate risks and resolve 20,000+ service requests with zero manual intervention.

Ivanti. Powered by Ivanti: Securing Mobile Devices with Autonomous Endpoint Management

How do you secure a global workforce without compromising the employee experience? In this second episode of "Ivanti on Ivanti," we explore our approach to Mobile Device Management (MDM). Discover why our Senior Leadership Team (SLT) led the charge, achieving 100% participation in biometric identity verification and device certification.

Ivanti Launches Agentic AI on the System of Record You Trust

Investors and enterprises are finally asking the question they'd been avoiding: which software companies will survive the AI revolution, and which will be made obsolete by it? The answer is becoming clear. Companies that serve as the system of record, the authoritative source of truth that AI itself depends on, are essential.

Ivanti Exposure Management 2026.2: New Security & Patch Updates

What's New in Ivanti's Exposure Management and Endpoint Security 2026.2 Explore the latest advancements in Ivanti's Exposure Management and Endpoint Security 2026.2 for Q2. This session details new security solutions, cloud migration for patch management, and enhanced support for diverse operating systems. In this video, you’ll discover: Chapters.

What's New in Ivanti Neurons 2026.2 | ITSM, ITAM & LOB Update

What's New in the release of Ivanti Neurons for ITSM, ITAM and LOB 2026.2 Stay ahead of the curve with the Ivanti Neurons 2026.2 release. This comprehensive update brings a wave of innovations across ITSM, ITAM, PPM, and GRC, specifically designed to enhance user experience and operational efficiency through AI and a modernized interface.

Ivanti AEM 2026.2: New AI Intelligent Assist & Device View Updates

What's New with Autonomous Endpoint Management (UEM, DEX, Platform, UWM, EPM) 2026.2 Discover the future of IT operations with the latest Autonomous Endpoint Management (AEM) 2026.2 updates. This "Innovator Preview" explores how Ivanti is integrating Ivanti Neurons AI and Intelligent Assist to streamline device management, improve DEX, and enhance platform performance across UWM and EPM. In this video, we cover.

AI Everywhere & Zero Trust: Ivanti's 2026 Endpoint Management Strategy

What's New with Mobility MDM & EPMM 2026.2 Join Aruna Kuriti, Ivanti's Director of Product Management, as she unveils the strategic Unified Endpoint Management (UEM) Strategy 2026. This "What's new" dives deep into the Ivanti MDM and EPMM 2026.2 updates, focusing on key themes like AI Everywhere, Zero Trust, and a Unified Admin Experience. In this video, you’ll learn about: Chapters.