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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Windows 10 End of Life: What It Means And How to Prepare

Windows 10 was first launched in 2015, and it’s been a reliable choice for nearly a decade, but big changes are on the horizon. Microsoft announced the Windows 10 end-of-life (EOL) on October 14, 2025. This adds up to the 2016 and 1019 MS Office suites reaching their EOL around the same timeframe. This transition will have far-reaching implications, particularly as Windows 10 remains the dominant operating system, installed on over 62% of computers, compared to Windows 11's nearly 30% share.

How to Track an IP Address: Tools and Methods Explained

Ever wondered how to track an IP address? You might be troubleshooting network issues or dealing with security threats. While this may sound technical, it’s more straightforward than you might think once you get the hang of the basic concepts and tools involved. In this article, we'll discuss how to track an IP address and cover tools and methods. Keep reading, and by the end, you'll be able to trace an IP address confidently.

Cloud Migration: Optimize Business Outcomes with Patch Management

The IT landscape is ever evolving and with vulnerabilities only growing, maintaining the security and stability of your systems is now more critical than ever. Because any increase in vulnerabilities leads to an increase in risk. According to Verizon, exploitation of vulnerabilities increased 180% year over year. And research from Google has shown that zero-day exploits have seen a 50% year-over-year increase.

25 Key ITSM Metrics to Track Performance

IT Service Management (ITSM) has become integral to the success of many organizations. It allows businesses to streamline processes, enhance self-service options and customer satisfaction, and improve operational efficiency. However, to fully reap the benefits of ITSM, it’s crucial to track performance — and that’s where ITSM metrics come into play. By using the right ITSM metrics, you can evaluate how well your IT services align with business objectives and customer expectations.

Work Order vs. Purchase Order: Unveiling the Key Differences

In the realm of business transactions, various documents play crucial roles in ensuring smooth operations and effective coordination. Among these essential documents are work orders and purchase orders, which often serve as the foundation for initiating and managing transactions within a company. While work orders and purchase orders might appear similar at first glance, it is imperative to grasp the distinctions between these two documents to avoid potential confusion and streamline the business process.

Managing Software Acquisition: Best Practices For Your Business

When it comes to acquiring new software for your organization, it's easy to focus on finding the right product and getting it implemented as quickly as possible. But without a structured software acquisition process, that can lead to overspending, compliance risks, or ending up with tools that don’t fit your needs. In this article, we’ll take a closer look at the software acquisition process and explore practical ways to improve it.

IT Infrastructure Support: Complete Guide And Best Practices

Ensuring that systems run smoothly is a key priority for any organization that relies on technology. To achieve this, effective IT infrastructure support is essential. This involves implementing a robust process for managing and maintaining hardware, software, networks, and other critical components that keep operations running seamlessly.