Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

AlloyScan 26.6 Update: Simplified Subscriptions and Reacher Dashboards

Today, we rolled out a new update to AlloyScan, our cloud-native IT asset discovery and network inventory solution. It brings a smoother notification subscription experience, richer dashboards, modern reporting, and faster, more reliable performance.

Asset Tagging: Types, Best Practices, And How Tag Assets With InvGate Asset Management

Asset tagging is the process of assigning a unique identifier (a physical or digital label) to each asset so it can be tracked, managed, and audited throughout its lifecycle. Without it, tracking assets across distributed environments becomes error-prone, loss-prone, and nearly impossible to audit. The practice applies to virtually any type of organizational asset: office furniture, vehicles, medical equipment, industrial machinery.

9 Best Log Aggregation Tools for 2026

Every on-call engineer has lost an evening to some version of this. Something breaks; the fix is usually somewhere in the logs, and the logs are scattered everywhere: a dozen servers, a few containers, a couple of cloud services, none of them in one place. So, you SSH into one box, grep, get nothing, move to the next, and an hour later there are fifteen terminal tabs open and still no clear sequence of events. Log aggregation tools kill that scramble.

How do Velocity Forms launch within Workflows

Watch how Velocity Forms are incorporated into mobile workers' tasks within Velocity apps. Discover how to streamline your operations and enhance automation by launching Velocity Forms directly with Workflows. In this video, we dive into the seamless integration that allows your team to trigger powerful, automated processes from a simple form submission. Learn how to connect your data and your actions to save time and reduce manual errors across your entire organization.

The AI Factor You're Ignoring: Employee Behavior

One of the most important realizations emerging across enterprise AI governance discussions is that most risky AI behavior is not malicious. Employees are typically trying to work faster. They are trying to summarize documents, accelerate research, draft communications, analyze spreadsheets, or automate repetitive tasks. In many cases, employees may not fully understand how AI providers handle uploaded information, what data policies apply, or where organizational compliance boundaries actually exist.

How ITSM (IT Service Management) Improves IT Efficiency and Employee Experience

In today's hyper-connected corporate environment, Information Technology is no longer merely a support function operating behind the scenes. Instead, IT serves as the backbone of everyday enterprise operations. When an organization's IT infrastructure stumbles, overall productivity grinds to a halt. The modern workplace requires a structured, strategic approach to managing technology infrastructure, a discipline known as IT Service Management (ITSM).

Why does Asset Management Software Matter for Business?

If an audit happened tomorrow, could you account for every IT asset your organization owns? For many IT teams, that question gets harder every quarter. Assets are scattered across offices, remote devices, spreadsheets, and cloud subscriptions, making them difficult to track. By the time an audit or renewal arrives, the gaps have already become costly.

How One of The Largest Court Systems in the US Recovered From a Stalled ServiceNow Rollout

ServiceNow had been sitting in the Judicial Branch of Arizona in Maricopa County for nearly five years, unused, because it was too complex to roll out. Deputy CIO Keith Bluestein explains what changed when his team brought in InvGate instead, starting with asset management going live and compliant in days. "This is where ServiceNow was in 2009. Everybody can use it. It's very easy to use right out of the box.".

InvGate Updates: Smarter Workflows and Asset Tracking & More!

New updates are now available across InvGate Service Management and InvGate Asset Management. Watch the video for a quick look at our latest additions, including the new formula step in workflows to perform calculations with built-in operators. We've also added the ability to trigger software deployment plans directly from service management workflows, purchase orders for procurement data, and assigned owners for cloud assets.