Operations | Monitoring | ITSM | DevOps | Cloud

SolarWinds’ 2026 State of ITSM Report is now live, offering a look at the trends, challenges, and priorities influencing ITSM today and into the future. Discover the research and insights IT leaders need to help navigate an evolving ITSM landscape.

How to Prepare for Human-in-the-Loop AI in Observability AI is rapidly reshaping IT operations, but pushing forward blindly introduces massive risks. To scale automation safely, your teams need the right foundation in place. Join SolarWinds experts for a tactical session on how to strengthen data quality, eliminate tool fragmentation, and establish clear governance guardrails. Discover how to confidently transition from human-managed workflows to safe, guided AI autonomy.

In this episode, Sean and Crystal explore the complex and rapidly evolving landscape of AI, data center impacts, regulation challenges, and societal implications. They discuss the urgency of establishing standards and the lessons from historical industrial revolutions to navigate AI's future responsibly.

We create AI. Give AI rules to follow. Then we get mad when it follows those rules. Sigh... New episode of Movies and Mainframes is out now.

Is your Change Advisory Board (CAB) spending too much time reviewing low-risk changes? In this video, you'll learn three practical ways to improve change management in SolarWinds Service Desk by automating routine approvals while keeping governance in place for high-risk changes.

Are employees waiting too long for IT support? In this video, you'll learn three simple SolarWinds Service Desk configurations that can improve employee experience, reduce unnecessary tickets, and help IT resolve issues faster. We cover: How to optimize your knowledge base so employees actually find answers Why linking asset inventory to Service Desk gives technicians instant context How Microsoft Teams and Slack integrations make IT support easier without leaving chat These are quick, no-code improvements you can configure today. No developers or consultants required.

Thinking about using SolarWinds Service Desk beyond IT? In this video, you'll learn how Enterprise Service Management (ESM) helps HR, Facilities, and IT work together through a single service portal.