Operations | Monitoring | ITSM | DevOps | Cloud

Dear Nexthink community, We are excited to be named a Leader in the 2026 Gartner Magic Quadrant for Digital Employee Experience Tools for the third year in a row. I want to share this recognition with our customers, our partners and ecosystem, and every Nexthinker across the world. As a founder, it’s a true honor to work alongside so many talented people. To us, this recognition is also yours.

A Hardware Asset Management (HAM) audit is a formal check of whether your hardware inventory reflects physical reality. It covers what devices exist, where they are, who has them, what state they're in, and how retired assets were documented out of the system. Most organizations don't fail HAM audits because their IT teams are negligent.

A well-defined incident management process can mean the difference between a minor disruption and a major business outage. When critical services fail, every minute of downtime matters. Yet many IT teams still face challenges such as unclear ownership, poor prioritization, communication gaps, alert fatigue, and manual processes that delay resolution. The result is longer outages, missed SLAs, and frustrated users.

In manufacturing environments, keeping accurate records of physical assets is harder than it sounds. Equipment moves between shifts, changes hands without notice, and ends up somewhere different from where it was last logged. QR code asset tracking for manufacturing solves that problem with a lightweight, low-cost method. Each asset gets a printed label. Any team member with a smartphone can scan it, pull up the full asset profile, and update information on the spot.

For decades, IT operations have followed a familiar model. Specialized teams manage different parts of the environment, from infrastructure and networks to security and endpoint management. When employees encounter issues, they submit tickets to the service desk, which are then triaged, escalated, and resolved. This structure has endured because it provided a reliable way to maintain system health and respond to problems as they arise.

Enterprise IT was built for a more predictable workplace, where support began when an employee reported a problem and IT worked backward from the details they could provide. That model made sense when devices, applications, and ways of working were easier to control. Today, the digital workplace moves too quickly for IT to rely on reported issues alone. By the time a ticket appears, employees may have already lost time, worked around the problem, abandoned the tool, or turned to an unmanaged alternative.

Modern businesses need infrastructure that can scale as quickly as their demands change. Yet many organizations still struggle with infrastructure that is costly to maintain, difficult to expand, and slow to adapt to new requirements. As applications, users, and data continue to grow, managing resources efficiently becomes increasingly challenging. Cloud infrastructure provides a more flexible approach.