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The latest News and Information on IT Service Management, Service Desk and related technologies.

site24x7

Site24x7 meets HaloITSM: Turn your monitoring alert into a HaloITSM ticket, automatically

Sep 29, 2026 By Sangavi Dass In Site24x7
Every IT incident response starts the same way. Something breaks, an alert fires, and someone has to act on it. The faster that chain completes, the better your team looks on the SLA reports and the less your users feel it. If you're using HaloITSM, a service desk platform built for enterprise IT operations, that chain now has one fewer link.
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Map a Service in Your CMDB With AI Suggestions

Sep 29, 2026 By InvGate In InvGate
See how to create a Business Application in InvGate Asset Management and map the Configuration Items (CIs) behind any service using AI-powered relationship suggestions. Add one CI, let the system suggest what connects to it, and apply the suggestions to build your map in a couple of clicks. It also identifies the type of each relationship, so the map reflects how your infrastructure actually works.
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nexthink

Autonomous Endpoint Management: From Endpoint Automation to Autonomous DEX

Sep 29, 2026 By Nexthink In Nexthink
The digital workplace has outgrown the support model built to maintain it. Employees now depend on an mix of devices, applications, AI tools, and connected workflows to get their work done. As this environment becomes more complex, IT is expected to support more technology, control costs, and enable greater productivity. Traditional, ticket-driven support makes that difficult.
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almaden ai

Collective IQ Business: meet the artificial intelligence that transforms IT management

Sep 28, 2026 By Almaden AI In Almaden AI
The employee digital experience (DEX) is no longer just a concept; it has become a concrete discipline supported by specialized tools. At the center of this transformation is Collective IQ, Almaden's DEX solution, available in the Essential and Business editions. The Business edition includes AlmaAI a family of generative AI capabilities that take IT management to a new level. These capabilities allow IT administrators to simplify their analysis and faultdetection processes, providing everything from daily prioritization to predictive analytics and naturallanguage interaction.
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InvGate

Exploring InvGate Service Management's No-Code Workflow Builder

Sep 28, 2026 By Celeste Mottesi In InvGate
Clear workflows make everyday work easier, but only when people can build and use them without friction. A process shouldn’t depend on technical skills or one specific owner to exist or make sense. InvGate Service Management’s no-code workflow builder focuses on accessibility from the start. Teams create workflows using a drag-and-drop editor, reusable building blocks, and no-code action connectors, which keep each step easy to follow and modify.
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motadata

What Is AI Networking? The Two Pillars and Which One You Need

Sep 28, 2026 By Ramya Shah In Motadata
AI networking means two different things. Vendors rarely say which one they are selling. One is using AI to run the network you already have. The other is building network infrastructure fast enough to train AI models. Both pillars are real, and they solve completely different problems. Most network teams only ever need the first. In this blog, you will: You will finish knowing which pillar your own question belongs to.
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motadata

What Is DORA Compliance? The Digital Operational Resilience Act Explained

Sep 28, 2026 By Ramya Shah In Motadata
The Digital Operational Resilience Act has applied to EU financial firms since 17 January 2025. The first year was mostly paperwork. In year two, supervisors want proof, and most of that proof sits with IT operations. DORA joins the other rules on your cybersecurity compliance list, with much tighter clocks. A major incident needs its first report within 4 hours of classification. In this blog, you will: By the end, you will know what DORA compliance asks of your IT team and where to begin.
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Ticket Deflection Starts With Your Knowledge Base, Not Your Chatbot

Ticket Deflection Starts With Your Knowledge Base, Not Your Chatbot

Sep 27, 2026 By Omar El Bahr In OpsMatters
Your service desk closed 400 tickets last month. Somewhere between a third and half of them were password resets, VPN questions, licence requests, and "how do I get access to the shared drive." Every one of those had a documented answer. Most of those answers were sitting in a knowledge base that the person raising the ticket either could not find or did not trust.
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motadata

IT Offboarding and How to Revoke Access Without Leaving Security Gaps

Sep 25, 2026 By Poonam Lalani In Motadata
When someone leaves your organization, how sure are you that every account they could reach was closed? Most IT offboarding starts by disabling the employee's main login account, and that step usually works. The risk comes from the other accounts, tools and devices the person used that the main account does not control. These include personal API tokens, shared vendor portal logins, laptops still with a courier and SaaS tools bought on a department card.
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motadata

How to Fix Slow DNS Lookups Across Clients, Resolvers and Networks

Sep 25, 2026 By Poonam Lalani In Motadata
Why does every page, login and business application hesitate before anything loads, even when bandwidth graphs look healthy? That pause usually comes from name resolution: no connection starts until its hostname has been translated into an IP address, and whatever time that translation takes is added to the request. Slow DNS seldom shows up as a clear error.
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