For the last two years, enterprise AI strategy has largely revolved around one message: use AI as much as possible. CIOs encouraged experimentation, CFOs approved budgets, and organizations pushed employees to adopt tools like ChatGPT, Claude, Copilot, and Gemini in the hope that productivity gains would naturally follow. The prevailing assumption was that simply increasing usage would accelerate innovation and unlock efficiency across the organization. But the enterprise conversation is changing quickly.
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By Nexthink
Most vulnerability programs were built around a known list of CVEs, scanned periodically and scored by severity. The Anthropic’s Claude Mythos era breaks that model, because the vulnerabilities that matter most are often undisclosed, unscored, and absent from any feed. The organizations that close the gap will be the ones that treat real-time exposure and remediation velocity as the core capability, not the patch backlog.
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By Nexthink
Anthropic’s Claude Mythos shows how AI is making vulnerability discovery nearly infinite. Endpoint remediation is where IT teams win or lose. In April 2026, Anthropic introduced Claude Mythos Preview, an AI model that autonomously discovered thousands of previously unknown vulnerabilities across every major operating system and web browser. By late May, the running total had passed 23,000 potential findings, and the vast majority were still unpatched.
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By Dennis Damen
When users report slow virtual desktops, the first instinct is often to check CPU or memory utilization. But what happens when those metrics look perfectly healthy, yet users across the environment are still complaining about slow application launches, lagging desktops and poor performance? In many cases, the bottleneck lies elsewhere. Storage is often overlooked during initial investigations, but in VDI environments it can have a disproportionate impact on the user experience.
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By Shawn Lazarus
Over the past year, organizations have embraced AI at an extraordinary pace, and Nexthink AI Activation Hub powered by AI Drive has helped customers make sense of that transformation by helping organizations discover the growing wave of AI tools entering the workplace, rapidly triage and govern them, accelerate adoption of approved AI solutions, and measure the impact of AI across the enterprise.
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By Shawn Lazarus
One of the most important realizations emerging across enterprise AI governance discussions is that most risky AI behavior is not malicious. Employees are typically trying to work faster. They are trying to summarize documents, accelerate research, draft communications, analyze spreadsheets, or automate repetitive tasks. In many cases, employees may not fully understand how AI providers handle uploaded information, what data policies apply, or where organizational compliance boundaries actually exist.
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By Dennis Damen
For IT teams supporting VDI environments, the hardest part of a support ticket is rarely the fix itself – it's figuring out where the problem actually lives. And in most cases, first-level support engineers don’t have access to both the present and historic VDI-specific insights needed to triage the problem, so these VDI tickets are quickly escalated to the VDI team.
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By Shawn Lazarus
New Nexthink Infinity innovations empower IT to govern AI, automate remediation, and troubleshoot digital workplace issues faster, enabling faster action, smoother experiences, and stronger business outcomes. The future of IT requires more than actioning tickets. Modern IT teams are expected to safely enable AI, modernize infrastructure, improve employee productivity, and drive business outcomes in increasingly complex environments.
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By Megan Brake
Every four years, workplaces around the world face the same dilemma. The World Cup kicks off, calendars mysteriously empty during match times, and IT teams brace for an invisible surge in traffic. Many employers try to block the streams and fight the inevitable. But what if the smarter business move is simply to accept reality? If your employees are going to watch the World Cup anyway, don't make them do it individually on their work laptops.
If you've discussed AI with your leadership team recently, chances are someone has asked the question.
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By Nexthink
AI is transforming the workplace, but successful adoption requires more than simply deploying new tools. In this demo, discover how Nexthink’s AI Activation Hub helps organizations discover, govern, guide, and measure enterprise AI adoption, empowering IT to accelerate AI adoption with confidence.
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By Nexthink
Guided by five strategic ambitions—sustainability, experience, innovation, focus, and operational excellence—GSK’s journey with Nexthink has grown from a standard deployment into a dynamic, insight-led philosophy shaping every facet of its workplace experience.
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By Nexthink
Large-scale enterprises like UPS face the challenge of ensuring global employees adopt business-critical HR applications effectively without overburdening IT. In this session, John Hampton, Senior Leader at UPS, will share how his team used Nexthink Adopt to embed in-app guidance, contextual self-help, and proactive reminders, helping employees complete tasks accurately the first time while reducing support dependency in Workday and Cornerstone on Demand. With analytics providing visibility into adoption gaps and user behavior, UPS achieved measurable gains in productivity, accuracy, and employee experience.
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By Nexthink
Every DEX journey starts with challenges—but the real story is in how you overcome them and build lasting impact. In this session, Rebecca Hall and Mark Milano of Eversource will share how they tackled the pain points that initially drove their adoption of Nexthink, from visibility gaps to IT service inefficiencies. They’ll highlight the early wins that built momentum, including key integrations with their ITSM tool and ROI realized through targeted use cases.
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By Nexthink
In this Reality Bytes special, Tom and Oriana welcome Nexthink’s Head of Global Talent Success, Gabi Tofani, to explore how AI is reshaping workplace culture, learning, leadership, and employee experience. From measuring AI adoption and building curiosity-driven cultures to the risks of “AI slop,” homogenized thinking, and performance reviews written by bots (for bots), the conversation examines what organizations might gain (and lose) as AI becomes embedded in daily work.
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By Nexthink
Brian Evergreen joins the show to challenge the fear-driven narrative around AI and work. Rather than treating the future as something coming for us, Brian argues that leaders and individuals should decide what future they want to create, then work backwards. He explores why “start with the problem” thinking limits AI strategy, how visible strategy and relational leadership can unlock better transformation, and why human connection may become more valuable—not less—in an AI-enabled world. A thoughtful conversation on escaping AI career anxiety, building resilient networks, and creating value beyond efficiency.
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By Nexthink
On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major blind spot for IT, and how Mobile DEX changes that. The conversation covers healthcare, retail and manufacturing use cases, AI compliance, application insights, VDI convergence, and the growing shift toward mobile-first work strategies.
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By Nexthink
In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic, the rise of experience-led organisations, and why the most successful professionals are those who can connect data to meaning.
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By Nexthink
Jacob Morgan returns to The DEX Show for another provocative conversation on the future of work, AI, and why 2026 is the year of accountability. Jacob argues that AI is exposing “performative work,” forcing organizations to rethink culture, leadership, and what real value creation looks like. We explore why company culture became too vague, why human judgment matters more than ever, and how leaders can avoid over-relying on AI at the expense of discernment, responsibility, and individuality. It’s a wide-ranging discussion on work, ambition, and the high-stakes reset now unfolding inside modern organizations.
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By Nexthink
Reality Bytes is back—and this time, we’re diving straight into the future of IT jobs. Tom, Oriana, and Dina are joined by Marc Petter (Senior Product Manager, Nexthink) to explore how AI is reshaping roles, workflows, and career paths. From automating repetitive tasks to the rise of AI agents handling entire processes, the conversation tackles what’s changing, what still requires a human touch, and how IT professionals can stay ahead. They unpack the difference between what can vs. should be automated, and what the new IT career ladder might look like in an AI-driven world.
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By Nexthink
Why is that IT innovation is often synonymous with employee disruption? It seems like you cannot make any improvements without interrupting employees and taking time away from their workday. We think-no, we know-there's a better way to innovate and improve the delivery of new applications & IT services. These 10 success stories from our customers in the IT Innovation Without Disruption eBook show you that there's a better way forward.
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By Nexthink
You will receive an email shortly containing the asset. Supporting a work-from-anywhere (WFA) model can be especially tricky for IT and at times, down right counterproductive for employees. Get practical advice that has been tested by 1,000s of Nexthink customers. Learn how your IT team can deliver a powerful Digital Employee Experience to your distributed workforce in these 12 simple steps.
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By Nexthink
The pace is accelerating. Analysts predict that the traditional IT monitoring tooling landscape will be unrecognizable in 5 years. Drastic changes are occurring that are challenging traditional monitoring tool and are forcing IT teams to reevaluate their approach.
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By Nexthink
The underlying trend of M&A activity is upwards, meaning more downward pressure on IT to execute IT integration strategies. The key to success is ensuring IT has the right data to make informed decisions.
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By Nexthink
Outside work, your employees lead connected lives. The apps and devices enhancing their leisure time have set a new benchmark for workplace IT performance, and it's high. Meeting these expectations results in increased employee satisfaction and far better productivity through a more connected workforce. When employees are satisfied with their working environment the business enjoys an 81% increase in happy clients.
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By Nexthink
The very essence of IT is all about innovation - finding ways to do things better, faster and more efficiently. When incidents are out of sight and out of mind, IT has the opportunity to refocus on its core mission and become a strategic business enabler - lighting sparks of innovation instead of putting out fires.
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By Nexthink
Top companies focusing on employee experience tend to have four times the average profit and more than twice the average revenue. Companies who fail to understand the individual digital needs of their employees are squandering opportunities to have a more engaged, energized and productive workforce.
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By Nexthink
Bringing new technology and tools into organizations increases productivity and is critical for achieving digital transformation. But according to a study by MIT Sloan Management Review and Capgemini Consulting, 63% of managers believe that the pace of technological change in their workplaces is too slow, primarily due to "lack of urgency" and poor communication about the strategic benefits of new tools. Increasingly, savvy managers are realizing that the key to realizing the full potential of IT investments lies in their users fully adopting and embracing it.
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By Nexthink
Learn everything you need to know about how to create the ultimate digital employee experience in this free guide.
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By Nexthink
Download our 'Shift Left' eBook to find out why investing in the right Incidence Response solution can make all your other IT investments pay off at last.
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Nexthink is a global leader in digital employee experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.
Put your employees at the heart of IT. Gain real-time visibility into the workplace, fix IT problems automatically and best of all, delight your employees.
Why Nexthink:
- Improve quality of IT services for end-users: Win the favor of your employees by helping them win back the 22 minutes a day they lose on IT issues. Nexthink helps proactively prevent the creation of incidents and reduces the MTTR for open incidents while providing deep insight into the end-user experience.
- Empower digital workplace transformation: Change is a constant in the enterprise. With Nexthink, IT can seamlessly handle change management and deliver migration projects smoothly with complete span of control and visibility.
- Ensure endpoint security and compliance: Your bedrock in the age of disruption: Safeguard compliance and security to minimize risk exposure. Nexthink ensures compliance and fixes security threats automatically, anytime and all the time.
Transform the IT experience of your employees, transform your business.