When was the last time you had to ask someone to repeat something during an MS Teams call, or had to restart the app, just because the call quality dropped? Sounds familiar? Frustrating, isn’t it? Now imagine hundreds, if not thousands, of employees feeling this frustration at work. Think of the time lost for them, for the organization, and—more importantly—for those who’ll need to fix it. As EUC professionals, we cannot let that happen.

Today is one of the most special days in Nexthink history. I personally believe that founding and growing a tech company is mainly about developing amazing technologies which have the potential to change how people work. With the launch of our new Infinity platform, I feel we are truly transforming how digital workplace teams get their jobs done—not only for themselves but for all the employees in their companies.

Mergers and acquisitions are complex. So complex, in fact, that up to 90% fail. One of the biggest risks for M&A failure comes during technology integration. At this stage, enterprise security, compliance, and employee productivity can all be irreparably disrupted. IT needs to walk a fine line between staying on schedule and maintaining stability.

The global events of the past few years have permanently shifted us into a new era; defined by constant change, consumer-grade IT expectations, and digital innovation. Successful and sustainable digital transformation relies on an organization’s ability to make informed, data-driven decisions; achieve buy in from executive leadership; challenge the status quo; and future-proof investments against economic fluctuations.

IT teams in modern workplaces are no longer spending the bulk of their time troubleshooting and break/fixing issues. As in any service industry in the consumer world, IT service workers are now expected to deliver a great experience to their consumers – the employees. Managing the workplace has become much more like managing a theme park, where every aspect of its real estate should exhibit interest, joy, and fun; everything that makes up a great experience.