If you work in end user computing, you’re no stranger to the irritation of mystery issues. Tickets come in weekly but no matter how many teams you talk to, or fixes you try to implement, the issues never go away. You search and search for the root cause - but can’t find it. Frustrated, you assume it’s something outside of your control. Maybe the issues is caused by home Wi-Fi or end user error. That must be it – right?

The modern workplace demands hybrid working, robust security, and enhanced user experience features. All these interactions rely heavily on the Operating System (OS) and associated software stacks. The sheer scale of migrating tens of thousands of remote devices and their users to a new OS can lead to potential technical failures, delays in migration roadmap and budget overruns. OS migration can be a daunting task for organizations, as it is plagued by uncertainities.

The second half of 2023 is officially in full swing, and with that comes everyone’s favorite topic of conversation; end of year fiscal targets and annual budget reviews. For IT teams, the perennial ask will come down from above…. “we need to find $X, what can we cut, where can we find efficiencies and how much can your department save?”. You need to figure out how to save money and improve efficiency – and you don’t have much time to do it.