After three months of no activity, this organization breathed life back into its new self-service portal with a creative outreach campaign. “Fast” and “user adoption” rarely go hand in hand. In fact, 83% of senior executives said their biggest challenge with digital transformation was getting their staff to use the software. But that doesn’t mean we have to accept this as the status quo.
When faced with an overload of “simple” L1 tickets, this organization integrated smart automation enabling their L1 agents to stay efficient, save time and avoid rising costs. In just 3 months, the benefits were already evident.
If you’ve never searched for ways to improve help desk efficiency, do you really work in IT? For experienced IT leaders and L1 agents, it’s a familiar problem. It usually sounds something like this.
These last two years have been eye opening for many business leaders and board room directors. With the “great resignation” in full effect, the importance of employee experience to overall business success is stronger than ever. In the simplest sense, the happiness and wellbeing of employees can make or break the organization. As a leader in the future of work Nexthink is thrilled to announce our partnership with Qualtrics.
“It’s in the cloud!” Whether you’re talking about workplace technology or struggling to explain file-sharing to a technologically-challenged relative, we’ve all been trying to learn the ins and outs of cloud computing over recent years. It’s no easy task, as cloud computing has been changing rapidly – which brings us to the latest evolution: the distributed cloud.
When we think of climate change, we don’t usually think about corporate IT or the externality costs associated with video calls or heavy email attachments. Digital technology has a serious—and increasing—impact on our environment, with a carbon footprint of about 4% of global carbon emission (that’s more than the aviation industry’s 2.5% contribution). Outside of our digital work lives, I think we’ve grown accustomed to sustainable practices.
It’s no secret that employee happiness and productivity often go hand-in-hand. But just how much impact does an employee’s happiness have on productivity – and is this a question that should concern IT leaders? It’s not exactly news that employees want to feel happy at work – but during the Great Resignation, we’re now seeing what lengths they’re willing to go to when they’re unhappy with their current employers.
In today’s world of flexible work, technology has to be one thing above all else: versatile. A decade ago, virtual desktop infrastructures (VDI) wouldn’t have been able to meet this moment – VDI used to be too narrow and restricted in terms of what use cases it could service. Fortunately, VDI has evolved dramatically since those days. Now, with the right resources, there’s very little you can’t accomplish through virtual desktops.
It’s been a dynamic few years for healthcare, to say the least. The entire sector has been under immense pressure – not just for the clinical staff on the front lines but also for personnel behind the scenes. The rapid expansion of telehealth and remote work, ongoing application upgrades and refactoring, mergers and acquisitions, revenue pressure due to delayed procedures, staffing challenges of all kinds… All have had an impact on satisfaction and overall experience.
Almost since the moment the world shut down at the start of the pandemic, we’ve heard what a blessing remote and hybrid work is for environmental sustainability. With fewer of us driving and flying for work, it can feel like hybrid work is the sustainable solution we’ve dreamed of for so long. Yet at the same time, attention is also being cast on big tech companies like Facebook and Google for their role in producing (and curbing) e-Waste.
What tasks can machines do for us? That’s what business leaders were pondering back when automation and AI were still new, cutting-edge technologies. Now the question has changed. What tasks can’t they do? We used to think of automation as a useful method to avoid doing the repetitive, menial tasks that require so little of our brain power and take up so much of our days.
DaaS (Desktop as a Service) simplifies virtual desktop and application delivery into a cloud-based subscription service that avoids the traditional complexities of on-premises VDI. As such, the potential benefits of DaaS are very attractive to IT teams that wish to establish greater control over desktops, improve security and speed-up provisioning. It’s no wonder that DaaS adoption and consideration is on the rise.
