ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Are You Managing Your Hybrid Cloud by Default?

Oct 3, 2024 By Eric Seidman In SolarWinds

In today's technology landscape, the hybrid cloud has become the backbone of today’s IT strategies. Combining the flexibility of public cloud services with the control of private infrastructure, hybrid cloud environments offer a balance of scalability, cost efficiency, and data sovereignty. But let’s be real: Managing these complex ecosystems isn't easy.

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E8: Bringing ServiceDesk Plus Cloud into the Microsoft ecosystem for seamless ITSM operations

Oct 3, 2024 By ManageEngine In ManageEngine

In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus Cloud with Microsoft applications. We will also showcase how enterprise teams can promote seamless communication using Microsoft Teams, manage technician availability and leave in ServiceDesk Plus Cloud from within Microsoft Calendar, and perform ticketing operations from within the Outlook mailbox.

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Add a New Discovery Source For Virtual Machines With InvGate Asset Management's VMWare Integration

Oct 3, 2024 By InvGate In InvGate

Join our product specialist to learn how to use InvGate to discover and manage your vCenters.

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How Does Granular Recovery Technology Work?

Oct 2, 2024 By Ignacio Graglia In InvGate

Data loss can be a nightmare for businesses, especially when critical information is at risk. But there's good news—granular recovery technology is here to help! This advanced recovery method allows you to retrieve specific files, emails, or database entries without restoring the entire system. It’s a game-changer, especially in IT Service Management (ITSM) environments where precision and efficiency matter.

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How Does Metadata Improve Data Quality? All You Need to Know

Oct 2, 2024 By Ignacio Graglia In InvGate

Businesses rely heavily on accurate, reliable data to inform their decisions. As the volume and complexity of data continue to grow, ensuring data quality has become a significant challenge. This is where metadata steps in. By providing essential context, metadata enhances our understanding of the data we work with, ultimately improving its quality. Maybe you are wondering how does metadata improve data quality.

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InvGate

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Elevating SolarWinds Observability for Hybrid IT Environments

Oct 2, 2024 By Jeff Stewart In SolarWinds

Exciting times here at SolarWinds. We’re uniting our Self-Hosted and SaaS observability offerings under a single umbrella, SolarWinds Observability, and announcing a host of enhancements that will allow us to go even further to meet our customers' hybrid IT needs. Let’s take a look at what’s in store.

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The CISO's role in digital employee experience, Daren Goeson SVP Product Management, SUEM, Ivanti

Oct 2, 2024 By Ivanti In Ivanti

Read the full report for more: ivanti.com/secure-experience Get expert advice on balancing security and employee experience in Ivanti’s research report: “Securing the Digital Employee Experience.” Learn how to balance security and a great digital employee experience. Ivanti SVP Product Management and Digital Employee Experience (DEX) expert, Daren Goeson breaks down the challenges organizations face in aligning security and employee productivity.

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Supporting Sales with Sales Engineering: 3 Tips for Efficiency and Driving Revenue

Oct 1, 2024 By StartingPoint In StartingPoint

Sales engineering has become a critical function in modern businesses, bridging the gap between technical product knowledge and the sales team’s ability to close deals. However, the role of sales engineers (SEs) extends far beyond pre-sales support; they play an essential role in driving revenue growth, supporting the sales process with technical expertise, and ensuring smooth handovers from sales to customer success teams.

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5 Tips on Supporting Faculty in Education With School Administration

Oct 1, 2024 By StartingPoint In StartingPoint

Supporting faculty members effectively is one of the most important roles of school administration. Teachers and professors are responsible for shaping the next generation of learners, and to do that well, they need a solid foundation of support from their school’s leadership team.

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How to Centralize Workforce Management for Multiple Office Support

Oct 1, 2024 By StartingPoint In StartingPoint

Managing multiple office locations can be an overwhelming task for any organization, particularly when it comes to ensuring smooth operations, effective communication, and streamlined workflows across teams. Without a centralized system, managing workforce tasks, supporting employee needs, and tracking performance can become a chaotic and inefficient process.

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