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The latest News and Information on IT Service Management, Service Desk and related technologies.

3 SaaS Alternatives to Accelo: Exploring the Best PSA Software for Professional Services

Accelo has been a choice for professional services automation (PSA) software, offering tools to manage projects and business operations. However, as the SaaS landscape evolves and needs more intelligence, businesses are increasingly looking for alternatives that can deliver similar benefits with unique advantages. Whether it’s a quicker setup, streamlined workflow management, or tailored features for shared services teams, there are compelling options to consider.

Alternatives to GuideCX for Client Onboarding Software

Client onboarding is the cornerstone of building a solid customer relationship. Whether you’re a small business or an enterprise, the right client onboarding software can make all the difference in ensuring a smooth transition and high customer satisfaction. While GuideCX is a popular choice in the client onboarding software space, many alternatives provide compelling features for businesses seeking tailored solutions.

New Discovery Capabilities: Learn How to integrate InvGate Asset Management With Hyper-V

Keeping your IT asset inventory reliable and up-to-date can be a challenge, especially when managing virtualized environments. That’s why we’re excited to introduce a significant enhancement to InvGate Asset Management—its new integration with Microsoft Hyper-V. Many users rely on Hyper-V because it’s a practical and budget-friendly virtualization option.

Microsoft Licensing Changes: What to Expect in 2025

Microsoft licensing changes are here, and if you’re wondering what it all means for your organization, you’re in the right place. These updates aren’t just tweaks—they’re reshaping how businesses manage their software, IT budgeting, and compliance strategies. For IT Asset Management (ITAM) professionals, staying on top of these changes is critical to avoid unnecessary costs and keep operations running smoothly.

3 Best Practices for Resource Utilization in Tech Teams

Effective resource utilization is critical for tech teams to consistently deliver exceptional services to customers while maintaining internal efficiency. In fast-paced industries where deadlines are tight and customer expectations are high, understanding team capabilities, skill sets, and availability is essential to making informed decisions about resource allocation.

Managing Education School Networks with Transparency

The growth of charter school networks in the United States has revolutionized the education sector, offering families more choices in tailoring their children's education. According to the National Alliance for Public Charter Schools, there are over 7,700 charter schools serving nearly 3.7 million students nationwide. While the expansion of these networks has brought positive impacts, it also introduces significant operational challenges for managing multiple school sites effectively.

Laptop Inventory: How to Build it And The Best Tools to Manage it

By the end of 2024, the world will have shipped a staggering 186.68 million laptops, according to Statista. With so many devices in circulation, the importance of maintaining an accurate and up-to-date laptop inventory has never been greater. Knowing what laptops your organization owns, where they are, and how they’re being used is crucial for ensuring smooth operations and minimizing risks. In this blog post, we’ll unpack everything you need to know about laptop inventory.

Patch Management Software: 7 Dedicated Tools For 2025

How do you choose the perfect Patch Management software for your business? If this question has been keeping you up at night, you’re not alone—and for good reason. Choosing the right Patch Management tool isn’t just about keeping things updated; it can make or break your organization’s security strategy.

Transforming ITSM with AIOps: EMA research

Managing modern IT environments is becoming more complex and fragmented as organizations rely on a broader range of applications and services, including cloud, hybrid infrastructure, microservices, and legacy systems. This complexity and velocity surpass human capacity and old processes, making it challenging for IT teams to respond efficiently to incidents.