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The latest News and Information on IT Service Management, Service Desk and related technologies.

solarwinds

The Hidden Warning Signs Before Hybrid IT Outages (And How AI Finds Them)

Apr 8, 2026 By Robert BlairVega In SolarWinds
Hybrid IT environments are the reality for most organizations today. Unfortunately, they’re also one of the biggest reasons outages are now harder to prevent. Between on-prem infrastructure, cloud services, SaaS platforms, distributed networks, and modern applications, IT teams are managing an ecosystem of dependencies that changes constantly.
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motadata

7 Best Network Monitoring Software in 2026 and Beyond

Apr 8, 2026 By Arpit Sharma In Motadata
More data leads to complex networks the solution to optimize complex network is a comprehensive network monitoring software. Many business organizations suffer from performance lapses as they don’t know what is the issue with their data network. They find themselves in an infinite loop of missed opportunities due to non-optimal network monitoring solution. This leads to the question – are we praising the network software now?
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motadata

14 Best Service Desk Software Tools Ranked by IT Pros (2026 Guide)

Apr 8, 2026 By Arpit Sharma In Motadata
Choosing the best service desk software is one of your most important investments as a service-focused organization. We have seen how the right tool can transform IT support operations—and how the wrong one can create more problems than it solves. While comparing IT service desk tools, I discovered something surprising: pricing differences are staggering. Zendesk starts at $55 per agent/month, but alternatives like Desk365 begin at just $12.
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motadata

Top 12 IT Asset Management (ITAM) Tools & Software for 2026

Apr 8, 2026 By Arpit Sharma In Motadata
“Guys, where’s the invoice for that firewall upgrade last quarter?” asked Jason, the IT Operations Lead, during a surprise internal audit. Stella from procurement replied, “I think it’s on one of the shared drives… or maybe with Finance?” Meanwhile, Roman, the System Admin, had no idea who was using half the software licenses in the network. This is classic IT asset chaos: too many tools, scattered records, and no clear visibility.
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Alloy Software

ITAM vs CMDB: Differences, Overlap, and When You Need Both

Apr 7, 2026 By Alloy Software In Alloy Software
Organizations frequently debate ITAM vs CMDB because both disciplines describe the same environment from different angles. A CMDB gives operational context – how services, applications, and infrastructure relate – so teams can restore service fast and manage risk. ITAM focuses on financial accountability, control, and governance across the asset management lifecycle, from request to retirement. In practice, the strongest ITSM operating models connect both.
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Why AI Spells the DEATH of Workplace "Coasting": Jacob Morgan returns

Apr 7, 2026 By Nexthink In Nexthink
Jacob Morgan returns to The DEX Show for another provocative conversation on the future of work, AI, and why 2026 is the year of accountability. Jacob argues that AI is exposing “performative work,” forcing organizations to rethink culture, leadership, and what real value creation looks like. We explore why company culture became too vague, why human judgment matters more than ever, and how leaders can avoid over-relying on AI at the expense of discernment, responsibility, and individuality. It’s a wide-ranging discussion on work, ambition, and the high-stakes reset now unfolding inside modern organizations.
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ivanti

See It All or Risk It All: The Truth About IT Visibility

Apr 6, 2026 By Cristiane Villar In Ivanti
In everyday life, ignoring what you cannot see may feel harmless. In IT, it creates a false sense of security and a costly illusion. Although many organizations use some form of asset discovery, 2026 security research from Ivanti reveals that more than 1 in 3 IT professionals (38%) report having insufficient data about devices accessing their networks, and 45% say they lack adequate information about shadow IT. This lack of visibility leaves critical assets at risk of going undetected and unmanaged.
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ivanti

Inventory to Intelligence: How AI and Automation Improve Endpoint Visibility

Apr 3, 2026 By Aruna Kureti In Ivanti
Endpoint visibility has always been foundational to IT and security. You can’t secure, patch or support what you can’t see. But as environments have become more distributed and complex, what visibility means has evolved. It’s no longer enough to know that a device exists — IT teams and organizations as a whole need to understand its health, its risk posture and its impact on both security and user experience.
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