|
By Anna Markova
Visual ticket boards, AI-powered assistance, a revamped Self-Service Portal, and much more—let’s take a closer look at the highlights of the Fall 2024 release of Alloy Navigator!
|
By Ekaterina Glozshtein
How has AI shaped ITSM? We analysed 8 leading ITSM vendors to find out how they implemented AI in their solutions.
|
By Alloy Software
Use these ticket deflection strategies and encourage customers to find solutions to their issues on their own.
|
By Anna Markova
The highly anticipated major update to Alloy Navigator—the ultimate ITSM/ITAM solution—is just around the corner! Let’s take a taste of the exciting new features that are brewing.
|
By Ekaterina Glozshtein
What is vulnerability management and how to approach it from the IT asset management point of view.
|
By Ekaterina Glozshtein
The very mention of a software audit can send shivers down the spines of countless asset managers. Let’s clear the air around this process by debunking common myths and introducing practical, down-to-earth strategies to navigate it confidently.
|
By Anna Markova
What if Spider-Man wore James Bond’s suit? He probably wouldn’t hang upside down as easily. And vice versa, hiding a gun in a spandex jumpsuit might be tricky. Just like a hero’s custom-made suit enhances their abilities, your corporate software should be tailored to meet your business needs.
|
By Alloy Software
Get a sneak peek at the revamped Self-Service Portal launching soon. Look forward to a refreshed, vibrant homepage, a sleek dark mode, a modern UI/UX, and (ta-da!) easy portal customization from the Admin Center.
|
By Ekaterina Glozshtein
Navigating the complexities of IT Asset Management (ITAM) requires a strategic approach. This article delves into the challenges businesses face and offers practical solutions to optimize your ITAM strategy.
|
By Alexa Trachim
As part of the Agile “family”, DevOps is often seen as strictly incompatible with any formal processes. Is there a place for ITIL in the post-DevOps world?
|
By Alloy Software
A self-service portal is a branded help center where your employees and customers can find solutions, request services, and report issues. Watch this video to see how easy it is to customize your self-service portal with Alloy Navigator—just a few clicks in your browser! Tailor the support portal to reflect your unique brand, add a festive touch for the season, or mix it up—the choice is yours. Key moments.
|
By Alloy Software
Alloy Navigator covers all standard ITSM and ITAM processes, and so much more! But if your needs are truly unique, custom fields make the impossible possible. Watch this quick tutorial to discover how to achieve unmatched flexibility and precision with custom fields. Coming soon: A deep dive into customizing form layouts—learn how to arrange tabs, sections, and fields (including custom ones) precisely where you want them. Stay tuned!
|
By Alloy Software
Watch this quick video to discover how to use snippets for canned responses, predefined answers, and more! Learn how Alloy Navigator helps save time, enhance efficiency, and ensure consistent, accurate communication across your company. Key moments: Streamline your ITSM/ITAM routines and boost customer satisfaction!
|
By Alloy Software
Master the art of data grids in Alloy Navigator! Watch this tutorial video to unlock the secrets of filtering, sorting, and customizing data views in your Navigator, gaining instant insights and making smarter decisions.
|
By Alloy Software
Watch this video to get started with AlloyScan, our cloud-based IT asset discovery solution.
|
By Alloy Software
Effective communication within Alloy Navigator plays a pivotal role in the smooth functioning of IT operations. It not only ensures that all processes and tasks are executed as per the expected standards but also guarantees that every individual involved is well-informed and aligned with the overarching goals. By prioritizing clear and consistent communication, teams can reduce misunderstandings, prevent potential pitfalls, and foster a collaborative environment.
|
By Alloy Software
Alloy Navigator Enterprise Summer 2023 release introduces the preview of the New Experience in data grids. Explore the new possibilities and provide us with your valuable feedback during this preview period!
|
By Alloy Software
Notifications on the go with the new Mobile app, integration with 1,500+ applications, a sleek super-charged Web Portal experience, tools to safeguard your data, redesigned preview panes and more.
|
By Alloy Software
Connect Alloy Navigator with over 2,000 popular apps and bring your IT Service Management to new automation heights as integration takes center stage! Leveraging Zapier, you can now integrate with applications like Chat, Microsoft Teams, SharePoint, Trello, Slack, Twitter, Google Calendar, and much more.
|
By Alloy Software
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers all primary IT disciplines ranging from Service Desk, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity and customer satisfaction.
- December 2024 (1)
- November 2024 (3)
- October 2024 (2)
- September 2024 (3)
- August 2024 (3)
- July 2024 (6)
- June 2024 (4)
- May 2024 (5)
- April 2024 (4)
- March 2024 (2)
- February 2024 (2)
- January 2024 (2)
- December 2023 (5)
- November 2023 (1)
- October 2023 (2)
- September 2023 (4)
- August 2023 (2)
- July 2023 (3)
- June 2023 (1)
- May 2023 (1)
- March 2023 (2)
- February 2023 (2)
- January 2023 (2)
- December 2022 (2)
- October 2022 (2)
- April 2022 (1)
- March 2022 (1)
- February 2022 (2)
- December 2021 (1)
- November 2021 (3)
- June 2021 (1)
- May 2021 (1)
- April 2021 (2)
- March 2021 (1)
- February 2021 (3)
- January 2021 (1)
- December 2020 (1)
- November 2020 (3)
- March 2020 (2)
- October 2019 (1)
- June 2017 (2)
Alloy Software designs smart, innovative, and powerful IT Management solutions that take organizations to new heights by empowering IT teams to achieve incredible results.
Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.
Our mission is to deliver powerful and practical software that meets the demand to help IT professionals manage their critical infrastructure in an easy, coordinated and cost-effective manner.
See how we can help your team succeed!
- All-inclusive ITSM & IT Service Desk platform: Alloy packs amazing power to enhance your ITSM operations, automate routine daily tasks, and resolve issues faster than ever. Smart task-oriented workflows reduce errors and elevate productivity and efficiency of your entire team.
- Comprehensive IT Asset Management: Alloy IT Asset Management helps organizations manage IT assets wisely. It provides the ability to gain complete visibility and control over IT resources, save costs, and promotes better decisions.
- Insightful Network Discovery: Look around and you’ll quickly find our network inventory auditing capabilities are second to none. Gather comprehensive information about your entire organization in a matter of minutes, with no extra software required on your servers or workstations!
- Award-winning Technical Support Team: US-based solution experts break the mold of traditional technical support with dedicated professionals who provide an unparalleled service experience and are only a call away.
Unleash the full power of IT with Alloy Software.