Operations | Monitoring | ITSM | DevOps | Cloud

nexthink

Zero Tickets Starts with DEX: Why DEX Data Is Your Missing Ingredient

Jan 22, 2026 By Megan Brake In Nexthink
Every IT leader wants fewer tickets. Many invest in automation, self-service portals, and AI agents to get there. Yet ticket volumes remain stubbornly high, and the service desk stays overloaded. The issue is not the effort or intent. It’s the approach. Most organizations are trying to eliminate tickets without understanding the experience that creates them. They optimize workflows after something breaks but ignore the conditions that cause issues in the first place.
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Full Circles: DEX in the Age of Agentic AI featuring Christy Punch (Forrester)

Jan 20, 2026 By Nexthink In Nexthink
In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the role—echoing the show’s very first Forrester guest back in 2020. The timing is bittersweet: it’s also Tim Flower’s final month as co-host, marking a major transition for the podcast.
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Teneo

Building Operational Resilience for the Year Ahead with Teneo's Digital Employee Experience (DEX)

Jan 7, 2026 By Teneo In Teneo
As we step into a new year, one truth stands firm in financial services: resilience isn’t optional – it’s expected. Markets fluctuate, regulations evolve, and technology accelerates. Amid this complexity, IT leaders carry the responsibility of ensuring that operations don’t just survive disruption, they thrive through it.
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almaden ai

Why Intune Alone Isn't Enough: The Case for a DEX Solution

Dec 24, 2025 By Almaden AI In Almaden AI
At Almaden, we're often asked by IT leaders: "If we already use Intune, why would we need a DEX solution?" It's a fair question-after all, Intune is widely regarded as a leading tool for device management and security. But the reality is that while Intune plays a critical role in securing and managing endpoints, it doesn't fully address the employee experience, which has become just as important in today's hybrid workplace. Intune's Role: Security and Management Microsoft Intune is designed to ensure that devices are compliant, secure, and properly managed.
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eg innovations

What is DEX? And Why DEX is Important

Dec 18, 2025 By Rachel Berry In eG Innovations
Digital Employee Experience (DEX) refers to how employees interact with the digital tools, systems, and technologies they use at work-and how those interactions affect their productivity, satisfaction, and overall work experience. DEX encompasses the quality of the digital interactions and services that employees encounter while using workplace technologies. It includes various factors such as application performance, network connectivity, device usability, and overall user satisfaction.
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almaden ai

The International Team Powering Almaden's Cutting-Edge Digital Experience (DEX) Solutions

Nov 24, 2025 By Almaden AI In Almaden AI
In today’s dynamic and challenging technology landscape, having a robust Digital Experience (DEX) solution is essential. However, it’s the expertise behind it that truly makes the difference. At Almaden, our greatest strength lies not only in the code of our software, but in the world-class intellectual capital that guides our vision and operations.
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nexthink

How to Measure Digital Employee Experience (DEX)

Nov 13, 2025 By Nexthink In Nexthink
Digital Employee Experience is quickly moving from an IT concern to a boardroom priority. According to Gartner, “By 2026, 50% of digital workplace leaders will have established a DEX strategy and tool, up from 30% in 2024.” However, enterprises can still lose up to 470,000 hours per year due to poor DEX highlighting the need for organizations to pay close attention to the experience of their employees. However, implementing a DEX tool alone isn’t enough.
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Reality Bytes: Beyond the Shiny DEX Tool (w/ Monica Filak)

Nov 11, 2025 By Nexthink In Nexthink
Tim, Tom, and Oriana sit down with Monica Filak, Director of Customer Success at Nexthink, to explore what it really takes to turn DEX from a tool into a transformative methodology. Monica shares how her team helps organizations move beyond technology to rethink their people, processes, and communication — bridging the long-standing divide between IT and the business. From creative internal branding to AI-driven efficiency gains, she explains how companies can evolve from “shiny tool” thinking to achieving measurable, human-centered value.
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NextLevel DEX: What's Stalling Progress and How to Fix It

Nov 6, 2025 By Ivanti In Ivanti
Ivanti’s 2025 DEX report reveals a surprising disconnect: While IT leaders strongly believe in DEX, its adoption and impact are plateauing across industries. Join us for a thought-provoking webinar with Ivanti’s Mariah Shotts, along with special guest and AI expert Rob May. We’ll unpack findings from our global survey of 3,300 IT professionals and office workers, revealing: Whether you’re just beginning your DEX journey or looking to optimize your existing program, this session will help you benchmark your progress, close critical gaps and chart a future-proof strategy.
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almaden ai

How DEX and ITAM Transform IT from Reactive to Proactive

Oct 30, 2025 By Almaden AI In Almaden AI
Monday: the CEO complains their laptop is slow. Tuesday: the billing software stops working. Thursday: the sales team misses a crucial meeting because Microsoft Teams crashes. This cycle of “fighting fires” is, for many IT departments, the “norm.” It’s a reactive state, where the team’s value is measured by the speed of its response to problems, not by its ability to prevent them. According to Leandro Silva, CEO of Almaden, there is a better path.
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