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The latest News and Information on Asset Management, Device Management and related technologies.

Collective IQ: DEX Made Simple, Fast, Without Dedicated Specialists

There is plenty of talk about the value of Digital Employee Experience (DEX). But how can you use it a typical day? Do organizations need a DEX specialist? And what about AI — must you master the art of prompting? During a casual conversation on the road to HDI Support World in Las Vegas, Dave Wagner (Almaden executive) and Bob Kruger (Chief Product Officer) answered these questions directly. Below are their key insights, preserved exactly as they shared them.

Stop Leaking Revenue on Software Licenses

Most MSPs lose money on software licenses the same way every month — seats nobody uses, vendors billing for users who left, and no clean record when a client questions an invoice. The problem isn't the licenses. It's that tracking them lives in a spreadsheet nobody trusts. Director of Product Management Luke Whitelock, joins this livestream to explain how NinjaOne’s new license management capabilities can save you from spreadsheet misery.

The Messy Truth About AI Data Management (And What to Do About It)

Data will always be unclean. It's just a matter of degree. I internalized that on day one of my master's program in data science, when a professor warned us that roughly 80% of our time would go to preprocessing and cleaning, not building models. Years later, as Principal Product Manager for AI, ML and Analytics at Ivanti, I've found the guidance holds up remarkably well in practice.

Almaden Brings Proactive Digital Intelligence to HDI Service & Support World 2026

Las Vegas, May 2026 — Almaden took part in the 2026 edition of HDI Service & Support World, held May 3–7 at Caesars Palace in Las Vegas. From Booth 109, the company had a clear mission: to show how Collective IQ, its Digital Employee Experience (DEX) platform, amplifies the value of IT service management without added complexity, disruption, or wasted time. Visitors to the booth had the opportunity to speak directly with experts, Dave Wagner and Bob Kruger (Chief Product Officer).

Collective IQ Business: meet the artificial intelligence that transforms IT management

The employee digital experience (DEX) is no longer just a concept; it has become a concrete discipline supported by specialized tools. At the center of this transformation is Collective IQ, Almaden’s DEX solution, available in the Essential and Business editions. The Business edition includes AlmaAI a family of generative AI capabilities that take IT management to a new level.

Vendor Relationship Management

Purchasing new software, hardware, or other tools can be one of the most challenging parts of being an IT leader. It involves a lot of moving parts, including: But, vendor relationships don't always have to be stressful! There are ways to turn those painful procurement and maintenance processes and make them beneficial for both parties. We'll be going over some of the ways that you can evaluate vendors before purchasing, what to look out for during onboarding, and how to maintain vendor relationships so that you get what you need.