Overcoming Resistance - Why People Fear Change #itleadership
The "But we've always done it this way" excuse comes from a fear of losing something, so frame your modernization in a way that communicates positive change.
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The Place Where Modern Operations & Technology Come Together
The latest News and Information on Asset Management, Device Management and related technologies.
Ticket Taker to Team Leader: Managing an Agentic IT Workforce
The promise of AI in IT service management has been circulating for years. Chatbots that deflect tickets. Virtual agents that answer FAQs. Automation that routes requests. These are useful, but probably not the dream-state you were originally sold. What's different today is the arrival of agentic AI: systems that don't just respond to instructions but reason, act, and adapt across multi-step workflows with real consequences. The question for IT leaders is no longer whether to adopt agentic ITSM.
Speak Their Language - Unlock Business Creativity & Impact #itleadership
IT needs to know how to speak the language of the other departments to become a positive change agent.
We're in a Patch Apocalypse. That Means These Three IT Excuses Won't Work Anymore.
On April 7, Anthropic announced that its Claude Mythos Preview model had autonomously identified thousands of high- and critical-severity zero-day vulnerabilities across every major operating system and every major web browser. Over 99% of them were unpatched the day of disclosure. Two weeks later, on April 21, Mozilla said it had used the same model to find and patch 271 vulnerabilities in the latest Firefox release.
Alloy Software Wins Gold Stevie 2026!
Recognized for AI-driven IT service management innovation and impact.
Sponsored Post
"Proactive Insights for a Reactive World": What Makes Collective IQ Different for Business Leaders
From a business executive's perspective, the core question is not how many metrics a tool collects, but how clearly it connects technology to business productivity, cost, and risk. Dave Wagner summarizes this nicely: "if you're a business leader, what's really powerful about Collective IQ is it's not just technology metrics, it's productivity metrics."
Welcome to Almaden Collective IQ
Collective IQ DEX gives you visibility into the digital employee experience, helping IT become more proactive to reduce friction, resolve issues faster, and keep employees productive and engaged. Collective IQ DEX (CIQ DEX) gives you a unified view of employee experience across devices, locations, applications, collaboration tools, and sentiment, combining performance monitoring, intelligent IT asset analysis, and employee perception with drill‑down to each user and endpoint.
Stop Unboxing Forever: The Fastest Way to Onboard Employees with Zero Touch
Stop the Manual Grind: Automate Your Device Provisioning with Ivanti Zero Touch Is your IT team still stuck unboxing and imaging every single device? Your team was hired to innovate, not to manage logistics. It’s time to reclaim your capacity and modernize your deployment process. In this video, we dive into how Ivanti Neurons for MDM (Zero Touch) eliminates the middleman. By shipping devices directly from the vendor to the user, you can bypass the manual imaging process entirely.
How to Manage Secure Boot Certificate Expiration with NinjaOne
NinjaOne Field CTO Jeff Hunter shows how to setup and use a community script to evaluate and report on which devices are prepared for the upcoming expiration of important certificates in the UEFI Secure Boot chain. A massive thank you to Sam K for sharing and continually updating this script! Chapter Markers.
Collective IQ DEX: complete visibility into the employee digital experience
Collective IQ DEX (CIQ DEX) provides a unified view of the employee experience across different devices, locations, applications, collaboration tools, and even user sentiment. The platform combines intelligent IT asset analysis and employee perception, with drill-down capability to the level of each user and endpoint.