Operations | Monitoring | ITSM | DevOps | Cloud

Running IT operations at enterprise scale requires tracking the right KPIs: MTTD, MTTR, change success rate, SLA compliance, and incident trends. Inside the guide: ITOM definition and ITIL 4 service value chain Core ITIL practices for IT operations Modern integration: cloud, DevOps, AIOps Implementation roadmap with gap analysis Case study: MTTD reduced from 15 min to 3 min.

As IT leaders, you’ve heard it before. If operations are running smoothly, executives may ask, “What are we paying you for?” but if issues arise that affect the organization, you may face the same question, “What are we paying you for?”

Most teams aren't full of A-players because most leaders are playing the wrong game. They're chasing expensive talent with perfect resumes instead of identifying people who can be A-players in their specific context. The best leaders know how to spot undervalued talent, develop them systematically, and create environments where top performers choose to stay. This session shows you how to build your own talent factory instead of competing for the same overpriced candidates as everyone else.

Everything in IT should be looked at through an automation lens.

Autonomous Endpoint Management or AEM is an intelligent endpoint management that leverages AI-driven automation, predictive analytics and proactive protection. Automation built on trust. Intelligence designed to empower. Protection delivered. AI‑driven, autonomous management in a unified platform Intelligent, self-healing endpoints ensure consistent uptime and dependable performance. Streamline IT operations through unified automation and consolidation, empowering IT teams to shift from routine tasks to strategic priorities.

Reusing automation pieces can lead to greater efficiency and faster development!

An IT service desk is more than just tech support—it's the central hub managing incidents, requests, and service delivery with defined processes and accountability.