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The latest News and Information on Service Center Operations Manager and related technologies.

squared up

Getting started with Freshdesk dashboards

Aug 7, 2025 By Blog In Squared Up
Freshdesk is a popular incident management system known for its ease of use, robust ticketing system, and powerful automation capabilities as part of the Freshworks suite of tools. While Freshdesk comes with native reporting and dashboards, they can be limited in terms of customization and data correlation across different sources. Additionally, building complex visualizations in Freshdesk often requires more advanced knowledge of their reporting tools. This is where SquaredUp comes in!
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GripMatix

Pinpointing Logon Duration Issues with Precision: Game-Changing Enhancements in MetrixInsight for Citrix VAD/DaaS

Aug 5, 2025 By GripMatix In GripMatix
At GripMatix, we’re committed to giving IT teams deep, actionable visibility into their Citrix environments, going well beyond what’s available in native tools like Citrix Director or Monitor. With our latest update to the Citrix User Experience (UEX) Analyzer in MetrixInsight for Citrix VAD/DaaS, we’ve taken diagnostics and troubleshooting to the next level by introducing powerful new metrics and insights.
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squared up

Getting started with MongoDB dashboards

Aug 5, 2025 By Blog In Squared Up
MongoDB is a popular NoSQL database used by many modern web applications. Once your web application is up and running, you might find you need to monitor the application data for operational purposes. For example, you may need to report on user sign-ups, or monitor for problems like invalid data. SquaredUp is an easy-to-use dashboard that plugs directly into your MongoDB database to visualize and monitor your data.
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Explore the NiCE MariaDB Management Pack in Action2025Q3

Aug 1, 2025 By NiCE IT Management Solutions In NiCE IT Mgmt
If you’re running critical MariaDB workloads and need reliable, performance-focused monitoring, this session is for you. You’ll get a live walkthrough of the Management Pack, learn how it integrates seamlessly into SCOM, and explore real-world use cases to improve your database monitoring strategy.
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squared up

Getting started with the Grafana plugin

Jul 25, 2025 By Blog In Squared Up
The idea of having a SquaredUp plugin for Grafana might seem a little bit unnecessary at first. They are both dashboarding products, so why would you want to create a dashboard about dashboards? The answer to this conundrum is that the SquaredUp Grafana plugin isn’t quite a matter of taking Grafana dashboards and recreating them on the SquaredUp canvas.
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nice

How Secure and Healthy Are Your Custom SCOM Management Packs?

Jul 24, 2025 By NiCE IT Mgmt In NiCE IT Mgmt
Thanks for using the NiCE Log File Management Pack. We know it’s a favorite among experts building custom SCOM Management Packs. But here’s a quick question: When was the last time someone checked your custom Management Packs for security vulnerabilities, performance bottlenecks, or health risks?
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nice

NiCE Active 365 Management Pack 4.4 for Microsoft SCOM

Jul 21, 2025 By NiCE IT Mgmt In NiCE IT Mgmt
We’re thrilled to release NiCE Active 365 Management Pack 4.4 for Microsoft SCOM. The new 4.4 release is packed with powerful new enhancements driven by customer input and evolving needs. It especially focuses on improving monitoring capabilities for Azure-based services and ensuring compatibility with Microsoft’s evolving ecosystem.
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Atlassian Jira Monitoring on Microsoft SCOM

Jul 21, 2025 By NiCE IT Mgmt In NiCE IT Mgmt
As part of a customer project, we developed a custom Jira Management Pack for Microsoft System Center Operations Manager (SCOM). This tailored solution enables IT operations teams to monitor key performance and health metrics of Jira environments, ensuring planning and bug-tracking platforms remain available and performant. With this Use Case paper, we want to share our knowledge with the SCOM Community to highlight the possibilities of advanced monitoring on Microsoft SCOM, helping teams get better in their day-to-day tasks.
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squared up

Top 3 Intune reporting tools: SquaredUp, Microsoft admin center, and Power BI

Jul 21, 2025 By Blog In Squared Up
As the unsung hero of modern endpoint management, Microsoft Intune quietly ensures security, compliance, and seamless user experiences across a range of devices and platforms. Where many organisations go wrong, however, is not having the right tool to monitor and leverage Intune’s full potential. But for an organization relying on Intune, what tool should you use?
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opslogix

Automate the removal of agents with Opslogix Lifecycle Management Pack

Jul 17, 2025 By Jonas Lenntun In OpsLogix
Automate the removal of agents with Opslogix Lifecycle Management Pack Lifecycle Management is something that falls behind in many SCOM environments. It is common for organizations to reach out to us for help with manually removing agents when servers are no longer in use. To decrease the manual tasks and automate the removal of agents, we created the Opslogix Lifecycle Management Pack.
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