It’s been a dynamic few years for healthcare, to say the least. The entire sector has been under immense pressure – not just for the clinical staff on the front lines but also for personnel behind the scenes. The rapid expansion of telehealth and remote work, ongoing application upgrades and refactoring, mergers and acquisitions, revenue pressure due to delayed procedures, staffing challenges of all kinds… All have had an impact on satisfaction and overall experience.

Websites are the economic engine for modern businesses and service providers. A user-friendly, always-on, secure site reassures visitors and shows customers, business partners and others you are serious about your business. As CTO, DevOps manager, or IT lead, you need a digital experience monitoring (DEM) strategy to prevent or minimize website or API downtime.

Customer-centered business practices have become a major focal point in IT innovation. The advent of massive communication has brought forth a big challenge, however: how does one provide a top-notch customer experience when there are so many factors to account for? The market’s answer to this conundrum is monitoring software.

Every digital interaction behind a screen depends on the Operating System (OS). It is the most fundamental element of the Digital Employee Experience (DEX). But IT pros are understandably apprehensive about their inevitable Windows 11 migration as so many things can go wrong; and with every failure comes additional delays, costs and frustrations – both for IT and for employees.

When an SCCM update failed, this organization found a creative workaround to install MS Teams on 1,200 devices in 48 hours. While every employee is more reliant on their digital experience in remote and hybrid workplaces, the future of work has brought about an increasing number of communication and support challenges for EUC teams. This gap is only exacerbated by the growing pressure on IT teams to deliver unmatched digital employee experience in the ongoing effort to retain talent.