Digital Experience Monitoring

The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.

Build the ROI Case for Improving Employee Digital Experience

May 4, 2023 By Mark Yohai In Exoprise

Budgeting for user experience management solutions has been dynamic recently. When the pandemic hit, corporations freely opened the purse strings to ensure that employees had the tools to work outside the traditional office. The Return on Investment (ROI) for improving the overall Digital Employee Experience (DEX) didn't matter so much. With inflation now the main topic in executive meetings, the strings for DEM/DEX investments have been drawn tighter. Gartner has published a report titled "Market Guide for Digital Experience Monitoring" which states that "enterprises that invest in DEM solutions can expect a 30% reduction in Mean Time to Resolution (MTTR) and a 20% reduction in downtime."

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4 Differences Between DEM & RUM You Should Know

Apr 25, 2023 By Gauravs Sharma In Stackify

If you want to deliver an outstanding user experience you must know the differences between DEM and RUM. In this modern world, businesses are embracing digitization to provide better services to their customers. However, customer expectations and preferences have changed drastically over time. To address customer demands, businesses have started investing in systems and applications that enhance the user experience.

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IDC Spotlight: Moving Toward a Hybrid-First Organization with Seamless Connectivity and Collaboration

Apr 21, 2023 By Catchpoint

Supporting an anywhere, anytime, hybrid workforce is now a top priority as hybrid work continues to be the new norm. IDC's new Spotlight Paper provides valuable insights and actionable recommendations for implementing a robust and resilient employee experience strategy to ensure your workforce stays connected, engaged, and productive. Download the paper to gain a better understanding of.

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Forrester Opportunity Snapshot: Increase Revenue with Internet Performance Monitoring

Apr 21, 2023 By Catchpoint

A 2023 commissioned study conducted by Forrester Consulting Internet Performance Monitoring avoids Internet disruptions and mitigates risk for a successful eCommerce business.

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The Comprehensive Guide to BGP

Apr 21, 2023 By Catchpoint

The Border Gateway Protocol (BGP) is the primary protocol for how packets are routed across the internet. It's one of the pillars of the digital world, but one which comes with serious vulnerabilities.

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Preventing Outages in 2023: What We Learned from Recent Failures

Apr 21, 2023 By Catchpoint

In-depth analysis of key Internet outages across the past 18 months, from AWS to Facebook; includes six critical lessons for IT teams to improve Internet Resilience.

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Device Groups in Dashboards

Apr 20, 2023 By Exoprise In Exoprise

Utilizing device groups inside of dashboards is extremely powerful and will allow you to present all the information collected by Service Watch for whatever you are trying to accomplish. Whether you are looking to benchmark the devices of your remote workforce or figure out which office is performing better or worse after changes, you’ll find it extremely easy to visualize this information.

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Introduction to Device Groups

Apr 11, 2023 By Exoprise In Exoprise

Device Groups help prioritize what needs to be done to improve user experience. Customers use them to group by department, line of business, geography, VIP users, and any way they want. With device groupings, it’s easy to understand who has the worst digital experience and why - in real time. Combined with built-in groupings - by network connection, type of device, even by ISP - you'll have fewer issues to deal with, and when issues pop up, you'll fix them faster.

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Building vs. buying a digital experience monitoring tool

Apr 4, 2023 By Raygun In Raygun

It's usually possible, and often tempting, to build your own tools. For engineers in particular, there's a strong appeal to having total control over a custom-built product that will perfectly meet your specific requirements. Raygun itself originally came from an internal tool we built to monitor errors in a different product. But as our business matured and we started to think more strategically, we recognized the hidden, lingering costs to our DIY approach, and began to believe that internal tools were a misuse of the time and skills of our development team.

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How To Solve Difficult Remote Work Problems

Mar 7, 2023 By Brad Saville In Exoprise

Before the pandemic, capturing your users’ experience was simple because just about everyone was in the office, and you had traditional on-premises systems in place. Nowadays, remote work and hybrid access and usage patterns are much more varied. Work hours, 24×7 availability, collaboration, networking, hybrid, etc. all lead to difficulties in understanding employee Digital Experience.

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