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By Rohan Taneja
When systems fail, every second counts. The difference between prolonged downtime and swift resolution often comes down to one critical role: the Incident Commander (IC). ICs are the backbone of calm and clarity in the middle of chaos. Let’s unpack what an Incident Commander does, why they matter, and how you can step into this crucial role.
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By Security
If you’ve ever spent hours trying to figure out what went wrong in your code, you know how frustrating it can be without a clear trail to follow. Logs give you that trail, showing the steps your system took before something broke. Think of stack traces, they’re helpful for showing you where an error occurred. But they don’t always explain how it occurred. That’s where logs come into place.
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By Aman
As tech grows more dynamic, SRE (Site Reliability Engineering) teams constantly seek smarter, more efficient tools to manage incidents and alerts. While PagerDuty has been a go-to solution, many teams are discovering the limitations of outdated legacy tools. With high costs, rigid integrations, and feature bloat, it’s understandable why so many are exploring PagerDuty alternatives that offer streamlined, budget-friendly, and innovative solutions for incident management.
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By Rohan Taneja
Uptime is a metric often used by organizations to measure website or application availability to their end users. Or as defined by Techopedia, uptime is a metric representing the percentage of time hardware, an IT system, or a device is operational. It indicates when a system is working, while downtime refers to when it is not. In today's fast-paced digital world, a website or application's availability is of utmost importance.
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By Rohan Taneja
Downtime isn’t just about systems going offline. It’s about how well your business can adapt and keep moving forward. Whether it’s a minor glitch or a large-scale outage, it affects revenue, productivity, and the trust your customers place in your services. For instance, in July 2024, CrowdStrike’s Falcon platform faced an outage that cost Fortune 500 companies $5.4 billion. Businesses that had proactive strategies recovered faster, minimizing the damage.
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By Rohan Taneja
As an SRE, you constantly juggle proactive tasks to improve reliability and scalability with reactive firefighting when issues arise—often leaving little time to address the root causes. This is not unlike the firefighters of Ancient Rome, the Vigiles, who were tasked with not only responding to fires but also preventing them. Established in 6 AD under Emperor Augustus, the Vigiles patrolled the streets of Rome, looking for potential fire hazards.
Logs play a critical role in monitoring your applications and systems in terms of health, system behavior, and problem diagnosis. However, logs can assuredly bring value only if they are structured and well-formatted. Effective log formatting can help identify an issue to fix on time rather than having to sift through unorganized, hard-to-read logs. In this blog, we delve into 7 super-effective practices for production logging to help you maximize your log analysis capabilities.
In today’s complex environments such as cloud-native technologies, containers, and microservices-based architectures, reliable log monitoring is crucial for keeping your systems secure and resilient. Continuous monitoring enables organizations to stay in-control, providing proactive insights into system health and performance. With platforms like AWS, GCP, and Azure churning out massive amounts of logs, it’s easy to get overwhelmed.
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By Vishwa Krishnakumar
One of the biggest challenges for some of our customers was allowing non-engineering teams, such as Support, Sales, or Sustomer Success teams, to raise incidents for specific Dev/Infra/Security/Ops teams on Zenduty in a structured and efficient manner as soon as a customer reports an issue. In many organizations, we observed that non-technical team members often needed to switch between platforms, fill out complex forms, or reach out to multiple stakeholders manually to ensure that an issue is escalated.
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By Alka Gupta
In an increasingly connected world where businesses operate around the clock, the importance of having an effective on-call system cannot be stressed enough. With technological advances and the expectation of immediate attention to business-critical issues, creating a reliable on-call rotation and schedule is essential for ensuring operational continuity. This comprehensive guide will walk you through the various aspects of on-call rotations and schedules that you need to consider for 2024.
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By Zenduty
Every minute of downtime costs your business customers, revenue, and trust. Can you afford to let incidents spiral out of control? With Zenduty, you don't have to. Our AI-powered incident management platform empowers your team to: Minimize MTTR and resolve incidents faster. Reduce alert fatigue and stay focused. Scale your incident response processes with ease. Turn chaos into clarity and keep your systems running smoothly.
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By Zenduty
Next up in our 3 Questions at KubeCon series, we chat with Matthew from Sentry. Matthew talks about his role, what Sentry does, and breaks it down in a way even a 5-year-old can understand.@thekubeshop@Sentry-monitoring.
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By Zenduty
Next up in our 3 Questions at KubeCon series, we chat with Bruno Lopes from Testkube. Bruno talks about his role, what Testkube does, and breaks it down in a way even a 5-year-old can understand.@thekubeshop.
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By Zenduty
Next up in our 3 Questions at KubeCon series, we chat with Alex Olivier from@CerbosDev Alex talks about his role, what Cerbos does, and breaks it down in a way even a 5-year-old can understand.#KubeConNA.
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By Zenduty
Next up in our 3 Questions at KubeCon series, we chat with Maria Gallegos from @p0-dev Maria talks about her role, what P0 Security does, and breaks it down in a way even a 5-year-old can understand.#KubeConNA.
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By Zenduty
Our CEO, Vishwa did a few quick 3-question interviews at KubeCon. We're starting at home! Meet Ankur, our brilliant CTO at Zenduty, as he dives into the what, why, and how of Zenduty—all simplified to explain to a 5-year-old. From making on-call less of a nightmare to empowering teams with intelligent incident management, Ankur breaks it down for everyone.
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By Zenduty
In our latest episode, we speak with Denys Pashutynski, Senior Engineering Manager of Site Reliability at Roblox, about the formidable challenges of sustaining a global gaming platform. Drawing from his tenure at Twitter, AWS, and eBay, Denys delves into managing traffic surges, latency optimization, and strategic change management. Exclusively on The Incidentally Reliable podcast, which is made by SREs for SREs and hosted by Zenduty.
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By Zenduty
Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
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By Zenduty
Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
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By Zenduty
We dive into the trenches with Abhishek Ghosh, a veteran who has led SRE teams at Pinterest, and now at Cribl. He shares gripping war room stories from Pinterest, strategies for maintaining uptime, insights into the role of AI in observability, and more! Discover the future of SRE and learn how to navigate the challenges of digital reliability. Tune in to gain valuable lessons from one of the industry's leading experts.
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Zenduty is a collaborative incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes all incoming alerts through predefined notification rules to ensure that the right people are notified at the right time.
Zenduty supports over 100+ integrations where IT teams receive contextual notifications from the services of their choice to foster speedy resolution of potentially damaging downtime:
- Assign predefined incident roles along with highly customizable task templates to empower teams to rapidly resolve crisis with minimal noise and confusion.
- Customizable escalation policies define your internal alerting rules as per your company's on-call schedules to notify the right responders.
- Leverage rich contextual data to perform rapid RCAs
- Customizable post-mortems insights to streamline processes and institutionalize a culture of continuous improvement and world-class reliability.
Modern on-call and incident response platform for SRE, DevOps, ITOps and Support teams.