|
By Rohan Taneja
When something breaks, customers don’t wait. They expect fast solutions. In fact, 90% of customers expect a quick response when they reach out. If your team can’t handle high-severity tickets quickly, it’s trust lost, revenue impacted, and customers looking elsewhere. The good news? There’s a better way to stay ahead of critical issues. Before we jump to the solution, let’s deep dive into the major problems businesses face when incident response gets delayed.
|
By Anjali Udasi
The incident response lifecycle is the backbone of any organization’s security and reliability strategy. Handling a data breach or security incident effectively requires structured incident response steps that help secure systems, prevent further damage, and restore normalcy. In this blog, we’ll explore the incident response life cycle, break down its phases, and uncover best practices to enhance your organization’s security posture and resilience against incidents before they occur.
|
By Rohan Taneja
When systems fail, every second counts. The difference between prolonged downtime and swift resolution often comes down to one critical role: the Incident Commander (IC). ICs are the backbone of calm and clarity in the middle of chaos. Let’s unpack what an Incident Commander does, why they matter, and how you can step into this crucial role.
|
By Security
If you’ve ever spent hours trying to figure out what went wrong in your code, you know how frustrating it can be without a clear trail to follow. Logs give you that trail, showing the steps your system took before something broke. Think of stack traces, they’re helpful for showing you where an error occurred. But they don’t always explain how it occurred. That’s where logs come into place.
|
By Aman
As tech grows more dynamic, SRE (Site Reliability Engineering) teams constantly seek smarter, more efficient tools to manage incidents and alerts. While PagerDuty has been a go-to solution, many teams are discovering the limitations of outdated legacy tools. With high costs, rigid integrations, and feature bloat, it’s understandable why so many are exploring PagerDuty alternatives that offer streamlined, budget-friendly, and innovative solutions for incident management.
|
By Rohan Taneja
Uptime is a metric often used by organizations to measure website or application availability to their end users. Or as defined by Techopedia, uptime is a metric representing the percentage of time hardware, an IT system, or a device is operational. It indicates when a system is working, while downtime refers to when it is not. In today's fast-paced digital world, a website or application's availability is of utmost importance.
|
By Rohan Taneja
Downtime isn’t just about systems going offline. It’s about how well your business can adapt and keep moving forward. Whether it’s a minor glitch or a large-scale outage, it affects revenue, productivity, and the trust your customers place in your services. For instance, in July 2024, CrowdStrike’s Falcon platform faced an outage that cost Fortune 500 companies $5.4 billion. Businesses that had proactive strategies recovered faster, minimizing the damage.
|
By Rohan Taneja
As an SRE, you constantly juggle proactive tasks to improve reliability and scalability with reactive firefighting when issues arise—often leaving little time to address the root causes. This is not unlike the firefighters of Ancient Rome, the Vigiles, who were tasked with not only responding to fires but also preventing them. Established in 6 AD under Emperor Augustus, the Vigiles patrolled the streets of Rome, looking for potential fire hazards.
Logs play a critical role in monitoring your applications and systems in terms of health, system behavior, and problem diagnosis. However, logs can assuredly bring value only if they are structured and well-formatted. Effective log formatting can help identify an issue to fix on time rather than having to sift through unorganized, hard-to-read logs. In this blog, we delve into 7 super-effective practices for production logging to help you maximize your log analysis capabilities.
In today’s complex environments such as cloud-native technologies, containers, and microservices-based architectures, reliable log monitoring is crucial for keeping your systems secure and resilient. Continuous monitoring enables organizations to stay in-control, providing proactive insights into system health and performance. With platforms like AWS, GCP, and Azure churning out massive amounts of logs, it’s easy to get overwhelmed.
|
By Zenduty
Every minute of downtime costs your business customers, revenue, and trust. Can you afford to let incidents spiral out of control? With Zenduty, you don't have to. Our AI-powered incident management platform empowers your team to: Minimize MTTR and resolve incidents faster. Reduce alert fatigue and stay focused. Scale your incident response processes with ease. Turn chaos into clarity and keep your systems running smoothly.
|
By Zenduty
What does it take to keep over 82 million domains running seamlessly? How do you plan for disasters while maintaining the highest standards of reliability? In this episode of Incidentally Reliable, we sit down with Amit Rhinde, Head of Engineering at GoDaddy, to uncover the secrets behind building resilient systems, scaling global operations, and ensuring uptime for millions of users. Amit takes us through his incredible journey, from pioneering SRE practices at Adobe and AWS to leading one of the world's most trusted hosting platforms.
|
By Zenduty
Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
|
By Zenduty
Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
|
By Zenduty
Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
|
By Zenduty
Every minute of downtime costs your business customers, revenue, and trust. Can you afford to let incidents spiral out of control? With Zenduty, you don't have to. Our AI-powered incident management platform empowers your team to: Minimize MTTR and resolve incidents faster. Reduce alert fatigue and stay focused. Scale your incident response processes with ease. Turn chaos into clarity and keep your systems running smoothly.
|
By Zenduty
Next up in our 3 Questions at KubeCon series, we chat with Matthew from Sentry. Matthew talks about his role, what Sentry does, and breaks it down in a way even a 5-year-old can understand.@thekubeshop@Sentry-monitoring.
|
By Zenduty
Next up in our 3 Questions at KubeCon series, we chat with Bruno Lopes from Testkube. Bruno talks about his role, what Testkube does, and breaks it down in a way even a 5-year-old can understand.@thekubeshop.
|
By Zenduty
Next up in our 3 Questions at KubeCon series, we chat with Alex Olivier from@CerbosDev Alex talks about his role, what Cerbos does, and breaks it down in a way even a 5-year-old can understand.#KubeConNA.
|
By Zenduty
Next up in our 3 Questions at KubeCon series, we chat with Maria Gallegos from @p0-dev Maria talks about her role, what P0 Security does, and breaks it down in a way even a 5-year-old can understand.#KubeConNA.
- January 2025 (2)
- December 2024 (7)
- November 2024 (8)
- October 2024 (2)
- September 2024 (6)
- August 2024 (6)
- July 2024 (3)
- June 2024 (3)
- May 2024 (5)
- April 2024 (3)
- March 2024 (6)
- February 2024 (4)
- January 2024 (5)
- December 2023 (5)
- November 2023 (4)
- October 2023 (6)
- September 2023 (4)
- August 2023 (4)
- July 2023 (2)
- June 2023 (3)
- May 2023 (9)
- April 2023 (3)
- March 2023 (2)
- February 2023 (3)
- January 2023 (1)
- December 2022 (2)
- September 2022 (1)
- July 2022 (1)
- June 2022 (2)
- May 2022 (2)
- March 2022 (3)
- February 2022 (1)
- October 2021 (1)
- May 2021 (1)
- February 2021 (1)
- November 2020 (1)
- October 2020 (2)
- September 2020 (16)
- August 2020 (4)
- July 2020 (5)
- June 2020 (6)
- May 2020 (5)
- April 2020 (4)
- March 2020 (5)
- February 2020 (1)
- January 2020 (4)
- December 2019 (5)
- November 2019 (3)
- October 2019 (3)
- September 2019 (2)
- August 2019 (9)
- May 2019 (1)
Zenduty is a collaborative incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes all incoming alerts through predefined notification rules to ensure that the right people are notified at the right time.
Zenduty supports over 100+ integrations where IT teams receive contextual notifications from the services of their choice to foster speedy resolution of potentially damaging downtime:
- Assign predefined incident roles along with highly customizable task templates to empower teams to rapidly resolve crisis with minimal noise and confusion.
- Customizable escalation policies define your internal alerting rules as per your company's on-call schedules to notify the right responders.
- Leverage rich contextual data to perform rapid RCAs
- Customizable post-mortems insights to streamline processes and institutionalize a culture of continuous improvement and world-class reliability.
Modern on-call and incident response platform for SRE, DevOps, ITOps and Support teams.