Operations | Monitoring | ITSM | DevOps | Cloud

April 2020

Sending Azure Monitor outage notifications to Microsoft Teams

Microsoft Azure is a cloud computing service providing infrastructure as a service (IaaS), software as a service (SaaS) and platform as a service (PaaS) supporting multiple Microsoft Specific and third-party services and systems with 90+ compliance offerings and trusted by 95% of Fortune 500 companies to base their business on. What is a system downtime and how does it affect me or my business?

Azure service health alerts and escalation with Zenduty

Microsoft Azure is a cloud computing service providing infrastructure as a service (IaaS), software as a service (SaaS) and platform as a service (PaaS) supporting multiple Microsoft Specific and third-party services and systems with 90+ compliance offerings and trusted by 95% of Fortune 500 companies to base their business on. What is a system downtime and how does it affect me or my business?

Grafana alerts and incident escalation with Zenduty

Grafana is one of the most popular open-source visualization tools that can be used on top of a variety of different data stores but is most commonly used together with Graphite, InfluxDB, Prometheus, Elasticsearch, Prometheus, AWS CloudWatch, and many others. Reliability engineers use Grafana is its ability to bring together several data sources together in a unified dashboard and increase the observability of your production systems.

Meeting customer support SLAs on Freshdesk using proactive alerting and escalations with Zenduty

As businesses close more deals and add more accounts, it is still imperative for businesses to maintain their SLA levels and resolve customer support tickets within SLA timeframes. Having a solid support team is great, but supporting hundreds or thousands of users in the most efficient, cost-effective way while maintaining SLAs continues to be a challenge for the majority of companies. An SLA policy ( service level agreement) lets you set standards of performance for your support team.