What differentiates tech companies that weather digital storms with unwavering resilience? In many cases, the answer lies in a deeply ingrained SRE culture, which fosters proactive approaches to system reliability. Site Reliability Engineering (SRE) culture extends beyond mere tech tools and automated scripts. It emphasizes proactive care, shared responsibility, and continuous improvement, leveraging incident management software as a vital component in fostering these core values of SRE.

Incidents and bugs are two common occurrences that can disrupt the smooth operation of systems and applications. While these terms may seem similar, they represent distinct concepts with different implications. Understanding the nuances between incidents and bugs is crucial for effective incident management and proactive problem resolution.