As our customer base and data demands grew exponentially over the years, scaling our database infrastructure became imperative. Our vision was to set up an active-active database architecture that would ensure regional independence and exceptional service quality globally. Here’s an in-depth look at how our team managed to migrate our production data to AWS RDS Aurora, incorporating cutting-edge strategies to minimize impact during the transitional phase.

In today’s fast-paced world, time is money. The faster we can resolve one client’s issue, the quicker we can move on to the next, boosting client satisfaction and maximizing operational efficiency. However, the journey from identifying a problem to resolving it is often prone to delays and human errors. That’s why having an efficient, reliable and fast alert notification process is crucial for driving customer satisfaction and ensuring cost savings.

It’s the middle of the workday and suddenly your IT team starts receiving calls: systems are slow, applications are unresponsive, and productivity grinds to a halt. Before you know it, you’re scrambling to pinpoint the issue and juggling complaints, all while the clock is ticking and downtime costs are piling up. The problem?

When you put Auvik on a network for the first time, the software automatically starts monitoring that network for more than 40 potential issues. When Auvik finds an issue, it triggers an alert. Network alerts range in severity from emergency at the top all the way down to informational. As you work with Auvik, you may see a lot of alerts coming your way. It’s obvious you need to deal with the emergency and critical network alerts. But what about the simple warnings and informational alerts?

This blog will explore how to maximize the benefits of a status page, ensuring it enhances user trust, reduces customer support queries, and streamlines incident management.

We’re thrilled to announce that we’ve integrated with Netdata, a popular open-source monitoring solution, to give you more visibility and control over your systems. This powerful combination enhances your ability to monitor, detect, and respond to system alerts in real time.

We’re thrilled to share that Squadcast has been recognized as a Leader for the second time in the Incident Management Category. This win celebrates our pioneering role in Unified Incident Management, where we bring together On-Call Management, Incident Response, Workflow Automation, AI/ML-powered Noise Reduction, and SLO tracking—all in one platform.

Our October update brings you AI-based summaries of alarm details. This makes complex or technical content much easier to understand in a matter of seconds. In addition, there is now also a comprehensive audit log, which always logs changes made to the system in a comprehensible manner. As always, you can find all the details in this blog article.

Site Reliability Engineering (SRE) teams play a very important role in ensuring that digital services remain operational. However, at times, they can face certain incidents and outages, which are inevitable for any complex system. During these disruptions, it is important to respond quickly and efficiently to reduce the impact on the organization and its users. This is where Slack War Rooms come into the picture. When an outage strikes, the clock starts ticking.