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By SIGNL4
In today’s fast-paced world, time is money. The faster we can resolve one client’s issue, the quicker we can move on to the next, boosting client satisfaction and maximizing operational efficiency. However, the journey from identifying a problem to resolving it is often prone to delays and human errors. That’s why having an efficient, reliable and fast alert notification process is crucial for driving customer satisfaction and ensuring cost savings.
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By SIGNL4
Our October update brings you AI-based summaries of alarm details. This makes complex or technical content much easier to understand in a matter of seconds. In addition, there is now also a comprehensive audit log, which always logs changes made to the system in a comprehensible manner. As always, you can find all the details in this blog article.
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By SIGNL4
Effective incident alerting is crucial for businesses to maintain smooth operations and customer satisfaction. Incidents often generate multiple alerts, each requiring timely and transparent handling to ensure a swift resolution. Ensuring transparency throughout the incident alert process can be challenging. This is where SIGNL4 steps in, offering a comprehensive solution that enhances transparency at every step of incident alert handling.
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By SIGNL4
Our May update includes a newly revamped shift scheduling for your SIGNL4 teams. It is now much easier to run your shift model in SIGNL4 and schedule team members into shifts. It also includes a new calendar view and a fundamental revision of our substitute function for the scheduled colleagues on duty. All details are as always available in this blog article.
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By SIGNL4
An Incident Response Plan prepares an organization to deal with a security breach or cyber-attack. It defines the procedures an organization should follow if it discovers a possible cyber-attack, enabling it to detect, contain, and resolve problems promptly. Organizations need an IR Plan to safeguard their data, networks, and services from harmful activity and equip their staff to behave strategically.
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By patrick
Effective communication lies at the heart of successful teamwork, and SIGNL4 emerges as a powerful tool crafted to elevate collaboration within teams. In this blog post, we will explore five of the often small but all the more intuitive features that distinguish SIGNL4, positioning it as the preferred solution for teams aiming to enhance productivity and streamline communication.
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By emily
Net at Work is a German IT company with over 100 employees that provides its customers with solutions and tools for digital communication and collaboration. Their product NoSpamProxy offers reliable protection against spam and ransomware, legally compliant email encryption and more. Net at Work customers monitor NoSpamProxy with a network monitoring tool.
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By René
With our SIGNL4 March Update, we are speeding up and have once again completed some innovations for you. This time, we have further developed our design and color scheme slightly and made changes for better readability. In our mobile app, you can now also quickly and easily set up a stand-in, should a person unexpectedly be absent from duty. Furthermore, in certain SIGNL4 plans, the data retention period can now be flexibly adjusted to the respective company requirements.
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By patrick
In the fast-paced world of operations management, every alert bears weight, and Joe’s team found themselves caught in a relentless stream of notifications. The challenge they faced was alert fatigue – a persistent obstacle that blurred the lines between critical incidents and routine matters. As the head of operations, Joe navigated through this influx of alerts, ranging from urgent server issues demanding immediate attention to routine notifications like a failed login.
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By Matt
Alert fatigue is a serious issue that affects numerous professions, e.g. in IT or healthcare. It can lead to neglecting critical events and delaying response times. Responders need to continuously monitor their systems and applications to avert possible downtime and keep operations running smoothly. However a high number of incoming alerts inundating these teams can make them less responsive. The ramifications of such disregard can severely affect the efficiency and dependability of response teams.
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By SIGNL4
Effective incident management is crucial for businesses to maintain smooth operations and customer satisfaction. However, ensuring transparency throughout the incident resolution process can be challenging. This is where SIGNL4 steps in, offering a comprehensive solution that enhances transparency at every step of incident handling.
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By SIGNL4
The SIGNL4 Onboarding series walks users through the process's of SIGNL4 from Signup to Alerts to Settings. Today's video focuses on Scheduling users for duty shifts. Learn how to schedule users for SIGNL4 shifts and about the scheduling options and how they affect your team and schedule. Learn how to create a schedule and then copy this schedule so you only have to create it once. This video is packed with helpful tips to help you get the most out of your account.
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By SIGNL4
This video showcases the new items included in the May 2024 release of SIGNL4. Including where the new items are located and how they function.
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By SIGNL4
The SIGNL4 Onboarding series walks users through the process's of SIGNL4 from Signup to Alerts to Settings. Today's video focuses on using Overrides to enable different alerting options during different dates and times. This video is packed with helpful tips to help you get the most out of your account.
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By SIGNL4
This video showcases the new items included in the February 2024 release of SIGNL4. Including where the new items are located and how they function.
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By SIGNL4
Reach out to your on-call service teams instantly and on-the-go. Stop calling and use SIGNL4's one-click alerting via mobile app-push, text & voice calls. This videos shows how to use SIGNL4 to manually send alerts out to your team using the SIGNL4 webportal and mobile app.
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By SIGNL4
Enhance your TOPdesk experience with reliable mobile alerting via push, SMS and voice calls. Including features like escalation, duty scheduling, team collaboration and ticket updates.
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By SIGNL4
A short demo video on how to Export your SIGNL4 Schedule and import it into your personal calendar to help keep track of your scheduled shifts.
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By SIGNL4
The SIGNL4 Onboarding series walks users through the process's of SIGNL4 from Signup to Alerts to Settings. Today's video focuses on routing incoming calls to your on-duty personnel. This video is packed with helpful tips to help you get the most out of your account.
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By SIGNL4
A short demo video on how to add After Hours Alerting with SIGNL4 to your ConnectWise PSA. We show you the complete workflow and what to keep in mind for seamless connectivity and targeted mobile alerting including duty scheduling for your teams.
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SIGNL4 is an out-of-the-box cloud solution that enables operations and business teams to respond faster and more effectively to critical alerts, major incidents and urgent service requests.
SIGNL4 reliably delivers the right information to the right people at the right time – anywhere. It notifies active staff on duty through targeted and persistent mobile push, text and voicecalls with acknowledgement, tracking and escalation. SIGNL4 enables technical systems in IoT, on the shop floor and in hundred other areas to connect and communicate with the right people.
When minutes or even seconds matter:
- Reliable Alerting: Reliably deliver alerts and work items via push, text and voice calls with tracking and acknowledgement.
- Escalate Automatically: Escalate alerts automatically to managers in case of no response.
- Manage Shifts and On-Call Duty: Schedule shifts and on-call duty in your browser plus ad-hoc duty management from the mobile app. Routes alerts to the right people at the right time.
- Integrate Any System: Integrate with any system and consolidate events and alerts from multiple sources in IT, IoT, manufacturing, etc.
- Track And Report: Track alerts, acknowledgement, annotations and resolution. Download CSV reports.
Operational Excellence in Critical Ops.