Of course, one expects an alerting solution to be reliable. This is important because a missed alert can have a significant impact on the business. It is about IT uptime, disruptions in production or other critical system conditions. Business processes, production workflows and therefore money, the reputation of the company or even the health of the employees are at stake. But what does reliable alerting actually mean and how is it achieved?

As a business owner or manager, you understand the importance of efficient operations and effective communication, particularly after hours. You want to equip your on-call engineers with all the information they need to resolve a ticket when not at their desk. If you are using ConnectWise to manage your service tickets – here is some great addition to help with your after hours alerting.

Once upon a time, in the bustling city of DataVille, lived a team of dedicated IT professionals tirelessly working to maintain the city’s digital heartbeat. Their mission was to ensure the smooth operation of their city’s digital infrastructure, which was not limited to the daytime operations but extended beyond business hours. They were the unsung heroes, the guardians of the city’s data. Their tool of choice? Grafana, a powerful open-source platform for observability.

Our October update brings a new layout in the web portal, new additional cross-references from Signl details to linked entities, and improved grouping options for conditions in the distribution rules. As always, all the details are in this blog article.