Ask most SREs how many incidents they’d have to respond to in a perfect world, and their answer would probably be “zero.” After all, making software and infrastructure so reliable that incidents never occur is the dream that SREs are theoretically chasing. Reducing actual incidents by as much as possible is a noble goal. However, it’s important to recognize that incidents aren’t an SRE’s number one enemy.

SRE requires teamwork and planning. Be like Aiven, get it right.

Wondering about development velocity? We explain what development velocity is, how to measure it, and how to balance the need for fast development and reliable products.

Distributed caching is an important aspect of cloud based applications, be it for on-premises, public or hybrid cloud environments. It facilitates incremental scaling, allowing the cache to grow and incorporate the data growth. In this blog we will explore distributed caching on cloud and why it is useful for environments with high data volume and load.

Digital business is an imperative for 21st-century companies. Increasingly, organizations are directing investments toward technologies that deliver outcomes fast and enable more resilient digital business models. In this landscape, incidents such as software bugs, power outages, or downed networks have major consequences that affect both revenue and customer loyalty.

Site reliability engineering continues to gain traction in software development and IT. SRE is at the crossroads of software development and IT operations. In Ben Treynor’s words, SRE is “what happens when you ask a software engineer to design an operations function.” Site reliability engineering is a way for developers to actively build services and functions to improve the resilience of people, processes and technical systems.

“It’s too expensive!” “Do we really need another tool?” “Our APM works just fine.” With strapped tech budgets and an abundance of tooling, it can be hard to justify a new expense—or something new for engineers to learn. Especially when they feel their current tool does the job adequately. But, does it?

Summer means things are heating up. And things are definitely heating up at Blameless! We’ve been hard at work delivering new features and capabilities to our customers, so today I wanted to share a quick summary of all the latest. Here are 4 exciting product updates that enhance the way teams manage incidents and deliver reliable products to their customers.

At CircleCI, CI has a second meaning: Continuous Improvement. We continuously seek out feedback not only to improve our code but to improve our processes and get better at our jobs along the way. This Continuous Improvement starts with one important company value: a blameless culture. Our blameless culture extends into every part of how we operate.

Wondering about retrospective templates? We give a complete explanation of what a retrospective should include and best practices for using one.

We live in an age where the internet and digital data drive modern day markets, which results in huge amounts of data being generated and consumed. Hence, it has become very important for online platforms to manage this traffic and serve their customers more efficiently. In this blog we will explore the Amazon Route 53 service and see how it addresses domain name system routing and health check problems.

Curious about incidents vs. problems? We explain the differences and how to handle each one. ‍

For the past four years, Catchpoint and various partners have been running a yearly SRE Survey. This year, Blameless is excited to partner with Catchpoint for the fifth annual survey. We want to hear from you if you are in a DevOps or SRE role or even if you work on reliability with some other title or role. There are tremendous, valuable learnings when we listen closely to practitioners.

For the past four years, Catchpoint and various partners have been running a yearly SRE Survey. This year, Blameless is excited to partner with Catchpoint for the fifth annual survey. We want to hear from you if you are in a DevOps or SRE role or even if you work on reliability with some other title or role. There are tremendous, valuable learnings when we listen closely to practitioners.

Curious about the incident priority matrix? We discuss how to determine the impact and urgency of an incident, and how to create a matrix that helps prioritize incidents.

Storage systems are an integral part of IT infrastructure. Given that modern markets are highly competitive and demanding, businesses strive for 24/7 availability. This in turn sets higher expectations for storage systems to be operational all the time. But just like other IT components, even storage systems are prone to incidents. Hence, it is important to have an efficient communication process, to manage alerts during system failures/disasters.

We discuss what software engineers and site reliability engineering are and explain their differences and their importance in the software development process.

As infrastructure engineers, there’s so much you can learn from studying past incidents. Luckily, Blameless Reliability Insights helps you find patterns that better equip you to deal with incidents to come. If you’ve never used it before and you’re curious what it looks like, you can watch a video demo here! These statistical insights give you the power to learn everything you can when something goes wrong. ‍