Slicing Up-and Iterating on-SLOs
One of the main pieces of advice about Service Level Objectives (SLOs) is that they should focus on the user experience. Invariably, this leads to people further down the stack asking, “But how do I make my work fit the users?”—to which the answer is to redefine what we mean by “user.” In the end, a user is anyone who uses whatever it is you’re measuring.