Operations | Monitoring | ITSM | DevOps | Cloud

We've been building the broader incident.io platform for several years now, and one thing we've learned is that UX matters more here than almost anywhere else. When an incident fires, there's no room for poorly designed interfaces or fumbling through features you haven't touched in a while. The product has to be ergonomic: easy to pick up, easy to navigate, with the right things at your fingertips at exactly the right moment. We've put a lot of effort into this over the last 5 years.

Your SLI query shows 100% availability as No Data. Here's why PromQL returns empty results instead of zero — and the label-preserving fix. Prathamesh works as an evangelist at Last9, runs SRE stories - where SRE and DevOps folks share their stories, and maintains o11y.wiki - a glossary of all terms related to observability.

WordPress powers 40% of the web but has no native observability story. Here's how to instrument it end-to-end with OpenTelemetry - PHP, browser RUM, and errors. Prathamesh works as an evangelist at Last9, runs SRE stories - where SRE and DevOps folks share their stories, and maintains o11y.wiki - a glossary of all terms related to observability.

1,000 nodes × 8 GPUs × 60 metrics = 1.4M time series - before you add pod names or Slurm job IDs. GPU monitoring is a cardinality problem disguised as a metrics problem. How to design for it before production OOMs your Prometheus.

GPU observability isn't one thing - it's eight connected layers from silicon to cost. See why correlation across layers is what cuts debugging from 2 hours to 2 minutes, and why most teams instrument only one or two.

Modern site reliability engineering challenges stem from the difficult requirement of confirming why complex systems fail in ways staging cannot replicate. While observability tools signal failures, and AI SREs reason over data, they leave observability gaps regarding the actual state of running code. By utilizing runtime context, teams capture live execution data to accelerate production debugging, resolving incidents in minutes without requiring manual redeploy cycles.

Most teams monitor three GPU metrics - utilization, temperature, memory. There are 50+ that matter, and the ones you skip cause your worst outages. A vendor-neutral guide across NVIDIA, AMD, and Intel Gaudi.

60% GPU utilization and 3-second response times? GPU utilization is the wrong signal for LLM inference. Here's why TTFT, KV-cache pressure, and queue depth - not utilization - predict user-facing latency.

Predict GPU hardware failures 48–72 hours in advance. A guide to the five rate-based signals — ECC error trends, XID events, thermal ramp, row remap exhaustion, PCIe downtraining — and how to combine them into a composite health score.

Flat per-token pricing is wrong by 10–50× per request. Prefill vs decode, batch sharing, and cache effects break the math. How to attribute real GPU cost - compute, energy, and dollars - to each inference request.