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SRE

The latest News and Information on Service Reliability Engineering and related technologies.

The Fundamentals of Enterprise Incident Management

These days, where businesses are more reliant on technology than ever before, ensuring operational continuity is critical. At the heart of this effort is enterprise incident management, a discipline that ensures organizations can effectively handle unplanned disruptions and restore services as quickly as possible.

The Role of External Service Monitoring in SRE Practices

Modern businesses rely on a variety of external services to support their operations, including APIs, cloud platforms, CDNs, payment gateways, and more. Whether it's pulling data from an external API, using a cloud service for storage, or integrating a third-party tool for analytics, these services help achieve many business objectives. Given their criticality, it’s important to have a reliable mechanism for monitoring external services.

The Incident Dilemma: Choosing Between Reactive and Proactive Incident Response

As the IT landscape evolves, businesses face increasingly complex challenges related to system availability, data integrity, and customer satisfaction. One of the most pressing dilemmas is how to manage incidents effectively—deciding between reactive and proactive incident response approaches. Both methodologies have their own merits and pitfalls, but the decision can significantly influence how efficiently an organization handles IT disruptions and maintains operational continuity.

Downtime: Understanding and Minimizing Outages

Downtime isn’t just about systems going offline. It’s about how well your business can adapt and keep moving forward. Whether it’s a minor glitch or a large-scale outage, it affects revenue, productivity, and the trust your customers place in your services. For instance, in July 2024, CrowdStrike’s Falcon platform faced an outage that cost Fortune 500 companies $5.4 billion. Businesses that had proactive strategies recovered faster, minimizing the damage.