Operations | Monitoring | ITSM | DevOps | Cloud

Honeycomb Pro is about to get even better. Starting today, all Pro accounts have access to Honeycomb Metrics and two Service Level Objectives (SLOs), previously only available to Enterprise accounts. Full disclosure: Later this month, the price of Pro plans will be increasing as well (see below). However, existing Pro customers (including those that sign up before the new pricing goes into effect) will be able to enjoy the new capabilities at existing prices for a full year, until April 2023!

When incidents inevitably occur in your software stack, managing them well could be the difference between losing customers and building trust with them. In this article, we’ll give you and your team some best practices on how to prepare for managing incidents. It’s crucial to define service ownership, a declaration process, and practice all of it. With a little planning now, you'll be able to cut your incident response time drastically.

With agile development, the software development life cycle has evolved, with a focus on customer satisfaction to enhance product features based on user feedback. This helps shorten the time to market, since teams can release a minimally viable product, then continuously improve its features. The agile technique encourages team cooperation through sprints, daily standups, retrospectives, testing, quality assurance and deployment.

We offer an API that provides direct access to features the platform offer, with each feature providing a set of endpoints to perform operations on resources associated with your account. The StatusCake control panel offers plenty of useful visualisations and alerting systems so you can be in touch with your data, but sometimes we may have use-cases where we would rather leverage the API so in this blog post we’re going to see how we can make use of these endpoints using C#.

I’m pleased to announce ServiceNow has been named a Winner with Distinction on the CRM Watchlist 2022. The annual awards recognize organizations with high market impact in the previous year that are well positioned to continue that trend over the next three years. ServiceNow is the only vendor recognized for its mission and vision.

When you have more than 150 engineers shipping new features daily, with 8 automatic deployments running at the top of every hour and teams regularly pushing new code, tuning out the noise takes on a whole new meaning. Take monday.com.

It’s impossible to ignore AWS as a major player in the public cloud space. With $13.5billion in revenue in the first quarter of 2021 alone, Amazon’s biggest earner is ubiquitous in the technology world. Its success can be attributed to the wide variety of services available, which are rapidly developed to match industry trends and requirements.