Operations | Monitoring | ITSM | DevOps | Cloud

During our very worthwhile appearance at NRF just a few weeks ago, quite a few questions from visitors to our booth revolved around the ongoing challenges affecting retail replenishment. Nobody needs to belabor the problem—our post-pandemic economy is still plagued by unwieldy supply chain disruptions, leaving retail customers regularly disappointed with empty shelves—leaving them little choice but to consider competing stores (or online options) for everyday items they rely upon.

The IT team for a large organization plays a crucial role in ensuring the smooth operation of the company’s technology infrastructure. One important aspect of their job is incident management, which involves identifying, assessing, and resolving issues that arise with the technology systems. IT teams utilize status pages to interface with end-users in order to inform them of system status, downtime and maintenance.

Cybersecurity is a top concern among businesses, especially as the number of cyberattacks, data breaches, and malware infections continue to grow each year. These attacks can happen at any moment during the day, too. It can be a headache trying to keep watch for cyberthreats 24/7 and know how to effectively respond when they are detected, especially for MSPs who have multiple different clients.