Operations | Monitoring | ITSM | DevOps | Cloud

Agent vs agentless IT Asset Management (ITAM) is one of many debates that every IT professional needs to understand before choosing an IT Asset Management solution. Why? Because managing your IT assets is critical for better decision-making, operational efficiency, and cost optimization. So, where does this debate begin? What exactly is agent-based ITAM and agentless-based ITAM? And more importantly, what should we expect from each one?

The manufacturing industry is constantly evolving, and staying competitive demands seamless integration of technology into every facet of production. Yes, this includes automation and artificial intelligence, but let’s not forget good old-fashioned IT support. So, what does IT support for manufacturing really look like? Is it a nice-to-have or an absolute necessity? And most importantly, should you build your own IT support team or rely on outsourcing?

The construction industry has traditionally been slow to adopt new technologies, but that’s rapidly changing. Today, IT support for construction plays a critical role in streamlining operations, improving efficiency, and tackling the complexities of modern projects. In fact, a recent study by Briq highlights how adopting IT systems and digital tools is reshaping the industry, giving companies the tools to boost performance and stay competitive in an ever-evolving market.

IT support for financial services is key. But are organizations in this industry outsourcing IT, or are they building their own IT support teams? According to Statista, the financial services sector leads the pack in IT outsourcing. The report highlights that the BFSI (Banking, Financial Services, and Insurance) industry accounts for 30% of the global IT outsourcing market revenue—the highest percentage among all industries.

When it comes to tracking expenses, most organizations have a solid grasp on their budgets. But when it comes to IT support costs? Things can get a little... blurry. Why? Because IT support involves many moving parts. From downtime and cybersecurity risks to overlapping subscriptions and cloud services, the costs can pile up in unexpected ways. And here’s the kicker: the cost of poor IT support can be even worse—leading to disruptions, vulnerabilities, and spiraling inefficiencies.

What happened in 2024? How did the IT Service Management trends evolve? And what does the future hold for ITSM? These are the questions we tackled in the latest episode of Ticket Volume - IT Podcast. We brought back three industry powerhouses—Rob England, Claire Agutter, and Mark Smalley—who joined us last year to predict the future of IT Service Management (ITSM).

Internet of Things (IOT) technology has become an integral part of our lives, powering everything from smart homes to advanced business operations. With 18 billion connected IoT devices projected by the end of 2024, its importance is undeniable. But while IoT opens doors to innovation, replacing these devices can be expensive. That’s where IoT Update Management comes into play—ensuring your devices stay secure, functional, and cost-effective over time.

Managing IT hardware procurement effectively is more important than ever for businesses aiming to stay ahead. Worldwide spending on IT hardware is expected to reach $579.7 billion in 2025. With growing dependency on technology, organizations need efficient strategies for sourcing, maintaining, and replacing hardware assets. This guide explores what hardware procurement entails, its importance in the hardware lifecycle, and actionable steps to optimize the process.

Did you know that by 2030, the number of IoT (Internet of Things) devices is expected to reach a staggering 40 billion? To put that into perspective, that’s nearly double the 16 billion connected devices reported in 2023. This explosive growth is transforming industries, but it also raises a critical question: how do we efficiently manage such a vast and growing network of devices? If we think about how businesses do it, the answer is clear: with comprehensive IoT Device Management.

Password protection is the first line of defense to maintain the security of your network and its shared resources. With password-protected sharing, you control who can access your files, printers, and other devices within your network. This approach ensures that only authorized users with valid credentials can connect to your shared content, adding a layer of defense against unauthorized access.