Operations | Monitoring | ITSM | DevOps | Cloud

Alerts are a perennial topic, and a CoPE will need to engage with them. The bounds of this problem space are formed by two types of alerts: Understanding what these alerts are and how to configure them is one thing. Thinking about what they each do for your organization, and how using one or the other affects things, is another. The latter will be the focus of this article.

By breaking down the silos between observability, IT operations, and service management, teams can improve service delivery and enhance IT incident management. However, this is more easily said than done. The average BigPanda customer uses more than 20 observability and monitoring data sources. Combining mountains of alert data with legacy event management systems can make it almost impossible to sift through the noise to find the most important alerts.

Download your free copy of the MSP Pricing Calculator. The latest edition of the MSP pricing calculator gives Managed Service Providers (MSPs) an even better tool for examining cost insights, overviewing capabilities, and pricing outcomes.

If you’re already familiar with distributed tracing, you know that spans are the building blocks of traces. But are you sleeping on what span events can do for you? First, you may need a wake-up call as to what a span event even is. While spans represent units of work or operation within a trace, a span event is a unique point in time during the span’s duration.

AWS Transit Gateway costs are multifaceted and can get out of control quickly. In this post, discover how Kentik can help you understand and control the network traffic driving AWS Transit Gateway costs. Learn how Kentik can help you understand traffic patterns, optimize data flows, and keep your Transit Gateway costs in check.

At Sumo Logic, we’re committed to helping you scale without breaking your budget. As you may have heard, we recently launched Flex Licensing, a first-of-its-kind economic model that offers free, unlimited log data ingest so different teams can capture and analyze critical data across their enterprise in one place. We’re also committed to tackling related challenges raised by other data sources — like metrics.

While major outages like the recent CrowdStrike incident dominate headlines, those of us in the trenches ensuring Internet Resilience know that most of our issues are not necessarily global but localized by geography, autonomous systems, or something else. Micro-outages – those elusive, localized incidents – can pose the most persistent threat to observability.

Handling resource allocation within Kubernetes clusters is of paramount importance. Proper resource allocation in Kubernetes ensures optimal performance and efficient utilization of the underlying infrastructure, safeguarding against capacity issues and application downtime. In contrast, improper resource allocation can lead to a plethora of challenges, from wasted resources to compromised application performance.

Finding the right automation tool for Windows environments can be frustrating. Legacy systems, a GUI-centric design, and proprietary tooling are a few of the reasons automating Windows infrastructure can be challenging – especially in environments where Windows isn’t the only OS. Many organizations struggle to choose tools that will let them automate Windows infrastructure without contributing to tool sprawl.

There is immense pressure on IT. Now more than ever, IT teams bear the brunt of the seismic shift in how people live and work. Delivering service quality while driving innovation is imperative. Yet, IT teams are continually fighting outage fires, managing day-to-day events, updating legacy systems, and navigating IT complexity – while trying to innovate. AIOps and cloud computing sought to address these challenges.