Operations | Monitoring | ITSM | DevOps | Cloud

Even though IT asset monitoring alerts are a great tool to keep your company’s assets safe, they can sometimes become your worst nightmare. Raise your hand if you never configured them poorly and ended up with tons of irrelevant notifications. Due to their very nature of keeping you in the loop of changes, they can provoke the exact opposite effect since you’ll end up ignoring them. However, they are useful – at least in theory.

If you are an ITAM manager or agent, you must know that keeping track of your IT assets is key to the job. However, when you work with a large number of computers, checking each one manually becomes an impossible task. But that’s easily solved with automated asset tracking. The goal here is to find a way to monitor your devices and keep them reporting. Of course, you’ll need to have a hardware inventory first – and if you don’t already, you can build one in just 24 hours!

IT Asset Management (ITAM) is the practice that can help you manage, control, and protect your IT estate, leveling up your IT offering. To run an effective practice, ITAM professionals need to engage with current industry best practices, and ITAM certifications are a massive part of this. But since there are a lot of training courses available, we wanted to lend a helping hand and get you covered on the basics – as we already did with ITIL certifications.

Regardless if you work for a large enterprise or a small organization, sustainability is an ITSM trend that you need to be aware of. There are plenty of sustainability initiatives for businesses that have been flourishing for quite some time now, so it’s time to catch up. But first of all, you might be wondering how is this important to you in an IT service management (ITSM) role. And that would be a valid question. Of course, sustainability is bigger than the ITSM or IT space.

In a rapidly changing field like technology, it's essential for IT leaders to stay up-to-date on the latest trends. And one of the best ways to do this is by reading thought-provoking tech books. In general terms, there are two kinds of books you can read. The first group consists of technical texts or those focused on frameworks, best practices, and other formal topics you want to expand your knowledge on.

Whether you know it or not, it’s quite possible that your organization has an IT Service Management approach. After all, every business wants to have the right capabilities to deliver value to its customers. But is it too possible? What’s the state of ITSM process adoption? That’s what we’re about to find out! In H1 2022, AXELOS created an IT Service Management (ITSM) Benchmarking Report for its myAXELOS subscribers.

Implementing a new service desk, however beneficial it may be, is fraught with challenges. In fact, if you google “Reasons why ITSM implementations fail,” there’s no dearth of articles and peer-reviewed research papers. But the truth is that the process is easier than it looks like – if you have an ITSM implementation roadmap and this helpful ITSM implementation checklist we’re about to provide you with.

If you're already versed in the changes to the traditional IT service management (ITSM) best practices that came with ITIL 4, you'll know that change management is now called change enablement, and there's minimal mention of the Change Advisory Board (CAB). But what does this mean for your IT organization? Do we still need the Change Advisory Board? Should we drop the CAB (if we had one)? Should we ignore ITIL 4's new change enablement guidance?

At this point, we all know that reporting is an essential part of ITSM. It helps us to have clear information about the performance of the service desk and the support team and thus make better decisions. ITSM reporting tools consist of dashboards and reports, and though it might seem great to have only two, this often poses a question: when should I use each one? If you find yourself having a hard time deciding, this article is perfect for you! We’re about to oppose dashboards vs.

On September 12, the White House ordered U.S. agencies to create a complete inventory of all third-party software they use within 90 days for IT security reasons. This could pose a real challenge for the heads of Executive Departments and Agencies, but with the right tool, this task can be easily automated.